Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,776
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,776 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
634 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
835 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,159 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,265 views
Hello, i ve been downloading games from itch.io for quite some time. However, this is the very first time I had a trojan...
started by obscured Nov 03, 2020
7 replies
18,609 views
Hello guys, I am new here and am looking for some game development partners who is good at programing and art. Then I wo...
started by Lacus3 Nov 03, 2020
177 views
No replies yet
Hi, I have a work in progress game done by a team of 2 - I'd like to replace the (auto-generated) page title from: XXX b...
started by freds72 Oct 31, 2020
2 replies
259 views
I was wondering if theres a way to just update the game with the halloween update, or if you have to redownload the enti...
started by M3gg1 Oct 30, 2020
2 replies
221 views
One dollar (or 100 cents, as the pop-up always says) isn't a huge amount, obviously, but it's a little frustrating to ke...
started by 100indecisions Oct 31, 2020
1 reply
957 views
I'm trying to upload my renpy game onto itch.io but I keep getting this error 'cannot find application entry point (main...
started by Heartcore Oct 31, 2020
1 reply
1,141 views
For an example, due to this error I'm currently unable to play Golem Quest (while another web-game, https://donitz.itch...
started by Nitonise Nov 02, 2020
1 reply
1,474 views
hey just signed up and bought a game, it has loads of download tabs and this might be a bit stupid but do i download all...
started by jacobrjh Nov 02, 2020
1 reply
228 views
Hey folks, For some reason, I’m not getting email notifications whenever someone posts in my game community. Is there...
started by Lights Out Games Oct 27, 2020
4 replies
673 views
Hello, When you submit a game to a jam, you can upload a downloadable file or put the embedded game in HTML/web format...
started by Enrique AM (devrique) Nov 01, 2020
549 views
No replies yet
If I remove my first indexed asset pack and I publish my second assetpack afterwards, does it need to be reviewed again?
started by Clout Myriad Oct 31, 2020
2 replies
272 views
Hello All, I'm new to game dev and I'm trying to get all information related to not only game dev but game release. Is t...
started by aremak Oct 31, 2020
240 views
No replies yet
Hi, just wondering if anybody has an idea of how long major updates for dev logs take to get reviewed. I sort by most re...
started by Troll Purse Oct 31, 2020
1 reply
371 views
Hi! I'm an indie game developer, I'd like to know: how many downloads need at least a game to become popular? Thank you...
started by Freaking Lights Oct 30, 2020
9 replies
1,463 views
Hi everybody. I am new to itch.io and I have uploaded my first game yesterday itself. I wanted to know whether it is pos...
started by Arnav Ghatti Oct 31, 2020
3 replies
330 views
Solicito permissão para poder editar a minha página de perfil ( https://leaofy.itch.io/ ), usando HTML5 e CSS. Quero d...
started by Leaofy Oct 29, 2020
2 replies
316 views
I've bought a game Robin Morningwood Adventure by Grizzyly Gamer on itch.io. I requested a refund for the game because I...
started by Stryder Alpha Oct 28, 2020
8 replies
1,178 views
There's a couple of reasons for me to want to do this, and the main one is for security. I didn't originally realise how...
started by WroughtInteractive Oct 20, 2020
6 replies
2,897 views
I've recently managed to find a emscripten compiled VICE to embed C64 games as HTML5 games. Standalone everything works...
started by Endurion Oct 07, 2020
2 replies
937 views
I bought the wolfquest game 2.7 around 2015, and I asked wolfquest admins if I had bought it under my old email (this on...
started by ForSaken Oct 28, 2020
2 replies
271 views