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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,799 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
779 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,281 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
FeedbackFlaws
Allows itch.io to see reports on whats flawed in their updates.
started by BrainyHybrid 71 days ago
1 reply
102 views
So according to Itch's last update, the shadowban is supposed to be temporary measure, and NSFW creators are supposed to...
started by InkSpider 71 days ago
186 views
No replies yet
Hello, NSFW games doesn't shhow up even thougth i'm searching for specific tags and have my show nsfw content check box...
started by E-NEKO 76 days ago
20 replies
2,777 views
Hello I have a payout (ID: 187792) in review for 27 days, I know it may take around two weeks sometimes but it has been...
started by Di3goalmeida 71 days ago
1 reply
131 views
I published my game five days ago and waited two days for it to be indexed, but nothing happened. I read and did everyth...
started by ozgurecenk 72 days ago
3 replies
202 views
We're trying to resolve an active copyright infringement problem by a website "ae-share". The reason we're requesting th...
started by abem77 81 days ago
8 replies
291 views
"Content that wouldn't be appropriate to be seen by acquaintance walked past your screen." How in the heck would the itc...
started by DevOwlCreator 71 days ago
96 views
No replies yet
I have heard all sorts of complaints about losing access to games that may or may not be NSFW (and most definitely remov...
started by letsmaybeLP92 74 days ago
8 replies
748 views
Our game jam ended almost 20 hours ago and it still hasn’t released the results for it. How do I fix this?
started by Crabby Games 73 days ago
1 reply
126 views
I noticed a couple of my games got tagged “unspeakable” somehow, and I definitely didn’t set that tag on them myse...
started by fluffy 73 days ago
6 replies
401 views
In the dev Dashboard, if you click on "Analytics" for a game, there's a bar at the top showing total Views, Downloads, B...
started by DinoMC 73 days ago
83 views
No replies yet
Hello Itch.io Support Team, I wanted to start by expressing my understanding and sympathy for the challenges you face in...
started by Ero Chat Dev 73 days ago
3 replies
383 views
Or, to be more precise, I have the following question, and I hope you don't mind. It's about whether yuri, or otherwise...
started by TheDarknessZs 73 days ago
1 reply
137 views
My telemarketing tycoon, where you have to manage an office ( https://emobetty.itch.io/kiss ), and expand your company i...
started by Betty 74 days ago
5 replies
217 views
miumiui - itch.io THIS ACCOUNT IS SENDING LINKS THATS MALWARE, YOU CAN PLAY THE GAMES NORMALLY BUT IT STEALS ALL YOUR AC...
started by DetectivePikachu1 73 days ago
77 views
No replies yet
a few days ago, i created a page for my game and waited for it to be indexed, but today i noticed that my game's page ha...
started by ozgurecenk 74 days ago
2 replies
132 views
When I try to launch Tiny Life in the flathub io.itch.itch client, I get this strange error. I installed the Windows ver...
started by ell 74 days ago
66 views
No replies yet
According to the new list added to the site FAQ with regards to the question "Is adult content allowed?" , one bullet ca...
started by Buko the Panda 74 days ago
256 views
No replies yet
Posting that update without telling people the guidelines these payment processors have is the fucking devil's work. Eve...
started by Ventiscogreen 76 days ago
3 replies
659 views
I'd like to clarify that my objection to this change isn't based in "porn addiction"; I am, for the most part, asexual...
started by notoriousmasc 76 days ago
2 replies
318 views