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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,320 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 28 days ago
4 replies
1,947 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
569 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,635 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,812 views
I'm not quite sure if I'm doing something wrong, or not doing something altogether, but I can't seem to get the app to i...
started by PlanetxPluto Oct 22, 2017
3 replies
682 views
What happens to existing comments if I switch my game over to a discussion board? Will the comments disappear?
started by evgLabs Oct 22, 2017
2 replies
879 views
Is it possible to lock games from updating their submissions during the voting stage?
started by Minister Jay Oct 21, 2017
3 replies
358 views
Hello First, sorry if this has been addressed before, but I can’t find a way to search the forums! itch asks me to rat...
started by stqn Sep 30, 2017
4 replies
1,626 views
Hello, Recently I add html5 game with keyboard and mouse support. It works fine as standalone html5 application. But arr...
started by Wild Spike Oct 20, 2017
2 replies
853 views
I keep getting the error AccessDenied Access denied.Anonymous users does not have storage.objects.get access to itchio/h...
started by 9D8Games Oct 20, 2017
3 replies
1,166 views
Hi. I added external links in the metadata tab for some of my tools (Homepage, support etc.) but I cant find them anywhe...
started by Bl4ckSh33p-Soft Feb 14, 2017
3 replies
766 views
want to put a collection of games as single product (I don't want to build single product pages since are very old games...
started by Winter Wolves Oct 14, 2017
1 reply
390 views
Developers generally require a credit card for collecting itch.io payments. Can itch.io just extend this to debit cards...
started by SimplyStupidGames Oct 08, 2017
4 replies
1,555 views
Hello, I'm implementing a simple site lock security feature for a project, is safe to use the domain name v6p9d9t4.ssl.h...
started by Kilopixel Games Oct 14, 2017
2 replies
726 views
I wanted to offer a Demo version of my PC game for free so that people can see if they like it or just play that version...
started by CanOpenerGames Oct 10, 2017
4 replies
1,126 views
Is there a way to create an email template that gets sent out per purchase at time of purchase? Not the bulk email optio...
started by bitbionic Oct 14, 2017
2 replies
765 views
Hi, I'm trying to submit an html5 multiplayer game (io game). My problem is that I just can't upload our game files, bec...
started by teamball Sep 25, 2017
2 replies
586 views
I have been trying the game Last wood the idea is very good, but they could lower the difficulty, or the time in which t...
started by Waton_Sexy Oct 12, 2017
1 reply
321 views
Hi, I need to collate sales from the itch "purchases" CSV to those from Stripe and Paypal. For a given sale in the itch...
started by StrandGames Oct 05, 2017
2 replies
527 views
For a variety of reasons, I prefer this site to other similar distribution platforms, but I think we all know there is a...
started by StandOffSoftware Oct 05, 2017
2 replies
351 views
I'm trying to understand the best way to allow for public pre-order while providing access to a select few testers. Do I...
started by bitbionic Oct 04, 2017
3 replies
1,080 views
On Patreon, payouts are instantaneous. So, what exactly is the in review status on payouts for?
started by OhiraKyou Oct 05, 2017
6 replies
1,070 views
For my game Refactor I was planning on charging a minimum price that increases as I complete more of the game. Once some...
started by fluffy Oct 04, 2017
4 replies
770 views
I was looking at one of the game jams that I am hosting, and it shows that there is 1 submission on the jam's page, but...
started by Minister Jay Oct 03, 2017
2 replies
377 views