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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,791 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
756 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
855 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,252 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
I have 3 visual novels on itch.io, all of which are SFW. One was mistakenly put as NSFW automatically, because it had a...
started by ukigumosama 75 days ago
7 replies
780 views
Hello itch administrators, this platform is very good, I am also creating some games here, but when I was replying to so...
started by furau 46 days ago
6 replies
165 views
https://indieinox.itch.io/pokemon-snap the comment has since been deleted, but the game looks pretty sketchy. The other...
started by DJ Saint-Hubert 46 days ago
2 replies
93 views
Hello. My game, https://quentinwh.itch.io/sinathir has been de-listed on 12.8.2025. I received no warning, e-mail or not...
started by QuentinWH 46 days ago
15 replies
321 views
Hi I released a new game asset two weeks ago, but it hasn’t been indexed yet. My previous three releases were indexed...
started by DEEVISION 46 days ago
1 reply
83 views
Hi, I don't know where to go to see a resolution to this. My game got shadowbanned at some point without a notification...
started by Zell 46 days ago
1 reply
94 views
As the title suggests, I purchased a game and it showed that the payment had been deducted, but I did not receive the ga...
started by Karvarshal 46 days ago
1 reply
84 views
So umm i dont know how to describe this. Some of my old games I installed through the itch launcher will have the button...
started by bodiegarde 46 days ago
61 views
No replies yet
Hello My HTML5 game is uploaded here and while I was coding it offline, I had the idea of 800x600 resolution. All the im...
started by iashu 87 days ago
2 replies
129 views
When we delete our own entry, is there a way to resubmit it to the same jam?
started by A Fals Fiction 46 days ago
31 views
No replies yet
A few weeks ago itch.io banned two games from my account due to references to incest on the games’ pages. Those refere...
started by Capky Games 47 days ago
2 replies
119 views
For some reason games that should be played in browser dont work for me. All it shows is an error screen syaing: "Connec...
started by Stickingitrn 47 days ago
38 views
No replies yet
So I have published an asset about more than a week ago and it wasn't indexed. I decided to remove it and instead posted...
started by PolishBro 47 days ago
2 replies
112 views
I ready every post about this and follow them. Now i need support about this guarantined issue. Because my visitor cant...
started by CompotGames 54 days ago
6 replies
346 views
I really don't know if it was itch.io or some other stupid website, but less than a minute later after i download bloodm...
started by c0nman777 48 days ago
4 replies
365 views
I'm trying to transfer my project "Survius" from my account to another one, and have made two tickets for it (the second...
started by Mohenjo Daro 47 days ago
2 replies
111 views
Hi, we have recently created a new jam page, due to start on the 26th. It was originally up on the Calendar but has sudd...
started by Snappy Gurus 47 days ago
67 views
No replies yet
It's nearly impossible to compress gifs THIS MUCH and still look good.
started by Windy 48 days ago
1 reply
100 views
what are the reasons for this ? like any common reasons ?
started by Darknesscapeee 50 days ago
3 replies
255 views
The button to initiate payout on my payout page has a drop-down with Payoneer and “Other” (presumably PayPal too if...
started by Alfish 48 days ago
89 views
No replies yet