maybe this:

“I’ve been told "

Without context, it can be interpreted as if it was the staff who said it.

Sure.

It’s the “I’ve been told” part, which makes me think I received that information from someone else, most likely an admin, automated message system or moderator. It can also mean that an ordinary member of the community told me, but that’s where the “previous question” comes in.

“Why did my game disappear from the site? It was visible before.”

This to me seems like “I’ve been told my game is ‘quarantined’ – what’s that mean?!”, but worded slightly differently. The thing is, I don’t know what ‘quarantined’ means exactly. Does it mean the game has been fully removed, or is it just impossible to find with the search bar, like what being de-listed does? I just assumed that both are pretty much the same thing, since nobody can find your game through the search function anyway.

Both of those points pretty much say the same thing. “Your game has been automaticaly flagged and it is not visible to others. Please wait untill we resolve this.” The first point doesn’t say anything that could be interpreted as “we will notify you”. The second point does, atleast to me. That’s what confused me.

Personaly, I think removing the second point and altering the first point. so it says “Why did my game disappear from the site / got quarantined? It was visible before.” would make it pretty much impossible to interpret them in a wrong way and answer to both those questions is pretty much the same anyway. Adding a clarification what de-listed and Quarantined actualy means would help and adding a line that says you will not be notified when that happened couldn’t hurt either.

And I just want to apologise if my wording sounds rude, angry or impolite. It’s just the way I type and I don’t really want anyone to think that I’m trying to be mean.

Thanks.