itch.io

If you need to officially communicate with Itch, it is best to do so by contacting support.

The forum is normally answered by people from the community and not by Itch staff.

Regarding your question, if you search a little, you will see that there are multiple topics that talk about the same thing.

Each Jam must be reviewed manually and not all are shown on the calendar.

If you think there is an error why your Jam is not showing, it is best to try to contact support.

Your account appears to be marked as adult content and only appears if you search from an account that has the option to show adult content turned on.

That's why when searching without an account, your username does not appear in the search.

As far as I know, that happens if you upload a game with the tag adult or NSFW.

If you have never uploaded a game with adult content, I think the only solution would be to contact support.

To request a return you must contact support. These are the conditions, but the system is reviewed manually on a case-by-case basis.

Here a old post from the admin with more information.
https://itch.io/t/129454/how-are-refunds-handled

It doesn't matter where you live, Itch.io is a USA platform, and by law, each transaction made from the USA is subject to a withholding tax, in your case 30%

The good thing is that it is only for transactions made from the USA, if someone buys your game from somewhere else, for example, Germany, then they do not apply that withholding tax.

IMPORTANT, this value is calculated and reflected only at the moment you request a payment from Itch, before that, it only shows you a reference value.

Example. You sign up today, tomorrow you sell a game for 10 dollars in the USA and another for 10 dollars in Germany.

Itch will tell you that you sold 20 dollars, but you only have 6 available. Those 6 are a reference value that considers a 30% withholding tax on all sales.

When you request payment, only then is the exact calculation made.

Which in the previous example should be more less:

10 from USA - 30% tax - 10% Itch - credit card commission = 5.5
10 from Germany - 10% Itch´ - credit card commission = 8.5
Total = 14

Remember that validating the tax interview has a value of 3 dollars that are deducted from your first payment.

https://itch.io/docs/butler/pushing.html

Hi. Did you read the rules in this section?

Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.

Hi, to request help it is best that you use the subforum help wanted

As far as I know and in my own experience, Itch does not save any information about the state of a web game.

If the game is not resetting properly, 99% chance it is something related to twine or your browser.

PS: I just tried your game, I fast forwarded about 3 scenes, closed the window and logged back in. The game started from the beginning.

Guidelines are not rules.

Certain factors are more likely to get the game into the review pile, that doesn't mean that if you meet factor A then it will pass B.

Maybe you can point out my mistake, but I don't remember reading anywhere where Itch says that a game is indexed instantly if it meets the proposed guideline.

The actual process has never been explained by the staff, we can only speculate based on what was observed.

As you say, there are games of very low quality that are indexed and others that clearly have work done by the developer and that are not indexed and we really don't know the exact reason.

By the way, you ask that they not tell you that there are thousands of games on Itch, but at the same time you say that there is a lack of staff. Don't you see the relationship?

If there is only one person reviewing and 10 games are uploaded one day, that person can review all 10.

If 10,000 games are uploaded tomorrow, that same person cannot review them all.

How do you solve the problem?

Possibly an algorithm that rates certain risk values, it is possible that this algorithm includes random factors, something very common in QA processes.

Furthermore, it has been said many times, do not depend on being indexed as a means of advertising.

Depending on the game, between 20 and 50 dollars is usually the correct market price in the USA and Europe.

If you live in a different area, for example Russia or Brazil, stores like steam or gog have reduced prices and there, 20 to 50 dollars is usually above the market average. The problem in that case is not the price set by the developer, but rather that Itch charges the same value to everyone.

Upper right corner, click the arrow and then "my library"

There you should be able to access all the games you have purchased.

If for some reason, it does not show you the game, you would have to contact support.

https://itch.io/support

You have to differentiate between something being possible and that something being easy or within reach of anyone.

Running a video game studio is not easy, especially in today's demanding market. That does not mean that it is impossible, but rather, that it is a field that requires a lot of skill and that is not available to everyone, it is not enough to say I will make a video game today and tomorrow I will have a video game studio, even if you have a very successful game.

People who have a moderately successful game do not invest in moving to a studio for two main reasons, personal decision and economic factors.

As I told you before, just because you like it or know how to make games (and have a successful one) does not qualify you to be the leader of a development team, there are different skills involved.
This does not mean that it cannot be done, but rather that it is not for everyone.

The economic factors, as I told you, the cost of keeping a video game studio operational, even a small one, is very different. VS the cost of creating your own video game without paying salaries, rent, etc.

A studio must function like a business, that is, it must produce enough product annually to pay its costs and make a profit. If a game is not successful, you still have to pay salaries, rent, additional staff, such as lawyers or marketing, etc.

Many people don't want to get into managing a company (with all the complications that that means), and are only interested in programming or creating art for a video game.

And you must be aware that creating a video game company, even if you already have one or two famous video games, will not be a guarantee that you will get more successes or that you will even be able to pay your costs.

Again, I'm not saying it's impossible, but it is something complex, requiring many different skills, and not something for everyone., and You're not asking how a video game company can survives, you're asking why a neighbor's son who managed to make a relatively successful game doesn't start his own company. Or so I understood from your question.

It's an HTML file, so you need to open it with a web browser.

At the beginning you have a table of contents, go to "Purchases" and there you will see all the purchases you have made, with date, amount paid and payment method.

Edit:
Open the browser you use (it should not matter which one you use). Drag the file you downloaded to the browser and that's it.

I disagree with your starting point, almost all successful games (that I know) tend to outsource, for example, if you are a programmer, you pay for the art, that way the game improves the quality, but you are not tied to paying salaries or assuming the game studio maintenance costs 

Making a game is not the same as managing a studio. Just because you know how to make a game does not mean you have the necessary skills to be the leader of a game studio.

A studio with hired people has fixed monthly costs that are not minor. A single successful game is not capable of maintaining a studio over time.

Having a successful game does not mean that you are going to release a second or third that is successful, there are many, many studios that have had one or two successful games and then have closed because they have not been able to make enough money over time to maintain the costs of the studio.

There are several examples of successful games that have sold well, but if you analyze them, they would barely have been able to cover the costs of a small studio.

I would say you are wrong to undervalue the costs of a game studio. The video game market is a very complex and competitive market, creating better quality games does not mean that you will sell more. You can invest all your profits in a second game, which has a much higher quality than the first and still not sell even half of it.

There are a few examples of very successful games that have allowed successful game studios to be created over time. But there are many and I mean many more examples of the opposite.

settings -> misc -> data export.

There you can download a file with all your account information. including details of all your purchases

The interview is only validated when you request your first payment, not before, and has a cost of $3 that is deducted from your Itch balance.

If you have not sold anything, and if you have not requested payments, then the status of your interview will NOT change. This is explained in the documentation that you were supposed to read and accept when uploading the interview.

https://itch.io/docs/creators/payments#tax-interview

My confusion was because butler can be downloaded and used separately to upload games to Itch.

In your case the problem is the Itch app and indeed there is an installable one and it may happen that some security program interferes.

Try the following: quit itch app, open task manager, look for any remaining background processes with itch in the name and kill them. Restart itch app

This is a very good question, but it is quite complicated and long to explain in details, so I will try to do my best.

If you can model how the weather behaves in mathematical formulas, you can model anything, especially games, especially because using formulas for the progressions of a game is much more powerful and easier than doing it with a data table or with an infinite if.

Nowadays, there are many tools that allow you to do what you are looking for, it is quite common to use Python and libraries like Pandas, it is a very powerful tool that allows you to do everything, play with statistical distributions, progressions, etc. but they are a more advanced level and you would have to invest a good amount of time in learning them.

 But any spreadsheet, such as excel or libre office calc, google sheet, etc, should be enough to do the work you need.

As far as I know, there is no area of mathematics focused exclusively on what you are looking for. It is rather a set of different disciplines, perhaps the closest would be series and progressions (arithmetic and geometry).
But if you allow me the comparison, it's like wanting to learn Russian just to translate the buttons that say "new game" and "exit".

If you are interested, perhaps the easiest thing to do is to look at some exponential progressions and perhaps logarithms. The rest will be a bit of experience and asking if you are looking for something specific, for example in RPG it is very common to use formulas with S-shaped curve or sigmoid curve.

As far as I remember, butler is not an installer, but rather a portable program.

Could you describe in more detail exactly what you are doing and what error you are having?

PD: Windows antivirus should not give you any problems with butler, it is not recommended that you turn it off.

The correct and formal solution.

Register the name of your game as a trademark (you must first check that the name you want to use does not exist).

If another game uses your name, hire a lawyer to send a cease and desist letter to its creators, and perhaps a DMCA to Itch to get the game taken down. However, you may need to go to court if the creator believes your claim is incorrect.

By the way, doing all this does not guarantee that you will win the trial, since this depends on several factors.

Aren't you a large company with a large marketing budget and a legal department?

DO NOT choose generic names or names inspired by generic elements, maybe "zombie operator" sounds cool to you, but it is a generic name that thousands of developers will also think is cool and will name their games that way (And surely , many have done it before you even thought about it, that is, strictly speaking, if those people have registered the name, it is possible that you cannot use it). Furthermore, since they are generic words, it is difficult to register them.

Strange, I just tried uploading an image and I had no problem.

I couldn't tell you why the server is not responding, try creating the page again later or if you can, try using a VPN.

You don't indicate what error you have, but from what you say, I think you are trying to directly paste the image over a text box.

You must upload the images using the "add image" button that is just above the text boxes.

If you paste the image, it is pasted in binary, it exceeds the maximum size of the box and that is why it does not let you publish.

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No indicas que error tienes, pero por lo que comentas, creo que estás intentado pegar directamente la imagen sobre el cuadro de texto.

Las imágenes las debes insertar usando el botón de "add imagen" que está just arriba de los cuadros de texto.

Si pegas la imagen, esta se pega en binario, sobrepasa el tamaño máximo del recuadro y por eso no te deja publicar.

This is useful information. Is this observation or confirmed?

Both, it has been said several times in the forums and if you have doubts you can try, take a free game of yours.

Open an incognito window, try downloading the game twice and cancel the download before it finishes and check the itch metrics again.

They show 2 downloads, but the game was never really downloaded.

It is always a possibility to share an account, however, if they want to "hack" you as the games on Itch do not have DRM, the most normal thing is for a person to download the game only once and then upload it to a hosting like mega , filesharing, etc. Since it is much easier to download files from those sites than to share the itch account.

The most common thing is that a person tried to download the file several times, Itch counts as a download each time they try to start the download and not how many times the entire game was actually downloaded.

If, for example, I have 3 errors during the download, I will have tried to download the game 4 times, Itch will count 4 downloads, but the game was actually downloaded completely only once.

Normally, when you have hundreds or thousands of downloads, that number of errors is tiny, but if you only have 4 copies sold and you just happened to have someone who had a problem on their internet, it is a normal scenario that you can have 10 downloads.

The strange thing would be to have 4,000 copies sold and 10,000 downloads.

The regulations do not say anything that prohibits it, in fact, from what I understand it would be allowed.

https://itch.io/docs/creators/faq

Because itch.io lets users download the files exactly as you uploaded them you can upload any kind of project for any kind of platform. There are no restrictions.

We have classifications for tools, comics, books, soundtracks, assets, and physical games. If that’s not enough, you can even customize the noun by which itch.io refers to your project.

Note, Itch uses Paypal and Stripe as payment methods, if you say you live in a country where you have problems operating with Paypal, you may have the same restrictions to be able to sell and collect money on Itch. I recommend you review the documentation carefully.

You do very well. If something makes you suspicious, then it is best not to download that game.

Some alternatives are to try https://virusscan.jotti.org/
You upload the executable and it scans it with different antiviruses.

It is also recommended to use virtual environments, that way if the game has a virus, it cannot infect or cause damage to your computer.

There are several posts that give recommendations, for example this one:
https://itch.io/t/3040890/how-likely-is-it-to-get-a-virus-from-downloading-somet...

Firefox by default can block the opening of popup or new tab. Normally you get a small line of text at the top of Firefox notifying you that it was blocked and usually giving you the option to allow.

If not, in settings -> privacy & security -> block pop-out window -> exceptions. You can allow the entire itch site.

In no-script, you can check the option to trust itch.io and itch.zone

PS: I have been testing web games created in Godot and so far I don't have any problems and I also use Firefox with no-script.

Greetings.

This forum is answered by the community and not by Itch support, if you need to communicate with the Itch staff you must do so through the following link:

https://itch.io/support

What you say about the zip code catches my attention, from what I understand, the zip code is requested by the company that manages your card as part of the verification and not by Itch.

Check with the company where you have the card and check that the charge is indeed valid, it is possible that the charge has been rejected on your card and although it appears charged, this is usually only temporary, since the transaction was never approved.

Difficult, the moderators have already clarified it several times, they are community moderators and do not have access to indexing games, the most they can do is speed up the process and whenever they do it they notify in the post, I have never seen them speed up a process without notifying.

So I'm very much inclined to believe that it was simply a coincidence, especially since the time for first games is usually around a week, look what a coincidence.

No te sale en tu librería de itch?  
Te cargaron la compra en tu tarjeta?
si es así, lo mejor es que contactes directamente a soporte.

Si pagaste por el juego, aunque ocurra un error y no te muestre el enlace de descarga en ese momento, debería aparecer el juego en el link de tu biblioteca
https://itch.io/my-collections

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Doesn't it appear in your itch library?

Did they charge the purchase to your card?

If so, it is best to contact support directly.

If you paid for the game, even if an error occurs and it doesn't show you the download link at that moment, the game should appear in your library link

From what I see, I understand that you made the change to direct payment, but that you already had payments made through the pay later.

You have to understand that when you make a change, it only affects the sales you make going forward and not retrospectively.

In your current mode, direct payment. I understand that the payment for sell game is made directly to your merchant account, it does not go through itch. Therefore, this balance can only be a remnant of a transaction prior to your change.

If you think there is an error, it is best to contact support directly.

Gross revenue is what your game has sold, not the current available money you have in Itch.

If you have already requested a payment, then it is normal that the money available to withdraw is less.

If you have never requested a payment, the default system always shows a 30% tax (it is a reference value, not the true one), this value is only updated at the time you request your payment.

The 1.30 that you have pending is because that payment was made very recently. There is a delay between you sell something and that money is available to you, as there may be problems with the transaction or the buyer may request a refund.

At Itch, the recommendation is to upload the games in .zip and never set a password for them.

If you protect them with a password, you make it impossible for them to be reviewed and it can be interpreted as wanting to hide something, for example malware.

There is no documentation or clarity about what triggers a quarantine, precisely so that people with bad intentions cannot cheat the system.

Lo mejor sería que consultaras con soporte
https://itch.io/support

Una alternativa es que uses paypal.

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It would be best if you consulted with support

https://itch.io/support

An alternative is to use paypal.

Depende de tu banco y del tipo de tarjeta. Lo mejor es que preguntes en tu banco.
Una alternativa es que uses paypal.

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It depends on your bank and the type of card. It is best to ask your bank. An alternative is to use paypal.

En la esquina superior derecha, donde aparece tu avatar hay un flecha, si la marcas se abre un menú donde puedes ver "my library" y ahí te salen todos los juegos que has comprado.

mmm, estoy buscando y no encuentro ningún juego llamado "it's not my neighbor" en itch.

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In the upper right corner, where your avatar appears, there is an arrow. If you mark it, a menu opens where you can see "my library" and there you will see all the games you have purchased. mmm, I'm searching and I can't find any game called "it's not my neighbor" on itch.

These errors must be corrected by the person who uploaded the game.

Itch provides the appropriate headers, but the person who uploaded the game must activate the corresponding flags in Itch, there are a couple of posts in this same forum that explain in detail how to do this.

There is nothing you as a player can do except notify the developers of each game that gives you the error.