itch.io

Try using the Itch app

Itch, as such, only accepts US dollars. It's a US-based store, and you must use a card that allows purchases in the US.

An alternative is to use PayPal, which usually accepts local cards with local currency and then converts them to dollars.

Sometimes, a developer might sell their game on Itch but not use Itch for payment processing. In those cases, they can change the currency, but this only applies to those specific projects.

This forum is answered by the community, not the staff.

Try contacting the staff on Discord, but don't share your personal information like your email address, as the staff will ignore it. Instead, share the support ticket number you receive. This way, the staff may be notified and be able to expedite your ticket.

This forum is answered by the community, not the staff.

Regarding your question, it's best to try contacting the staff directly. From what you've described, it seems to be a bug, but it's the first time I've heard of it. I'm more inclined to think it's a misconfiguration.

Itch allows two ways to get paid. One is where Itch is the seller. In this case, it doesn't matter how people pay; all the money goes to Itch, and you then have to withdraw it from Itch.

The other way, and from what you've said, I think this is the one you have, is where you collect payments directly from customers. In this mode, Itch doesn't receive the money; instead, you receive it based on your settings.

I've never used "direct to you," so I wouldn't know the options, but if my hunch is correct, you might have a PayPal account set up and you've forgotten about it. It's best to try checking the payment settings of your accounts.

Steam is a completely separate company from Itch, and they do not share information.

If you want to sell on Itch (using the collect by Itch option), you must complete the interview they provide. This step is entirely separate from any other tax processes or interviews you may have with other companies.

I just checked your first link, and it's a game marked as "adult" that accepts donations.

I recommend you read this post from the administrator:

https://itch.io/t/5149036/reindexing-adult-nsfw-content

As far as I know, it's not possible.

When you make a project public, there's an algorithm that evaluates it (exactly what that algorithm evaluates is a secret). If that algorithm determines that your game needs manual review, it will deindex it and place it on a staff review list.

There's not much you can do to avoid this, except run your entire promotional campaign without considering that you'll be indexed.

This error usually occurs due to problems with your internet connection, and there are many possible causes.

If you're using a VPN, it might be too slow or unstable.

It could be a problem with your firewall blocking connections or an issue with your browser's cache.

It could also be an ISP problem.

I recommend (if possible) that you try using another PC without a VPN. If the problem persists, then it could be a problem with your ISP or the hardware you're using for your internet connection.

If you don't have the same problem on the second PC, then something must be misconfigured on your PC.

Games should be downloaded from project websites, not blogs. Malicious actors often use blogs to upload malware, so as a general rule, never download anything from a blog.

Unfortunately, blogs don't have a direct reporting button, so it's best to contact support to report the issue. This forum is answered by the community, not the staff, so it's unlikely that a staff member will see your message here.

There's usually nothing you can do. It's not like you did anything wrong; your game simply needs to wait for a manual review by the staff. Although the documentation says it takes a few days, in reality, it usually takes the staff a couple of weeks to complete these reviews.

The most common recommendations are not to rely on being indexed and to handle all the promotion yourself.

If you think there's an error, you should try contacting support (this forum is answered by the community, not the staff). You can copy the ticket number you receive in your email here and politely ask the moderator if they can notify the staff about your ticket.

Also, keep in mind that Itch doesn't index all games. The documentation doesn't mention this, but I've seen several games go months without being indexed, and the exact reason why is unknown. In the few cases where the admin has given an explanation, it is usually because there was a problem, for example, a copyright claim, or people who spammed.

Do you read this?
https://itch.io/t/4120453/unofficial-search-and-indexing-faq

You can try your luck by offering the translation here:
https://itch.io/board/10020/help-wanted-or-offered

Creating a video game is not considered "fair use" and it's not a gray area. The ITCH Terms of Service clearly state that you must own the rights to all the content you upload, and creating a drawing of another company's IP does not give you the right to commercialize or redistribute that content, because it is registered and protected by law.

That being said, with fan games, the following often happens:

- ITCH does not actively enforce the rule. In other words, if you upload content using a company's IP, ITCH won't say anything, but if that company files a complaint with ITCH, they will take down your game.

- Some companies are very protective of their content, but fan games usually have so little impact that they never even know they exist, or they're so obscure that it's not worth paying a lawyer to send a cease and desist letter. The problem here is that if your game gains notoriety, you could end up receiving a cease and desist notice or that the company could file a complaint with Itch. (For example, the Streets of Rage fan game).

- Some companies don't mind you creating fan games of their works or IPs, for example, Capcom. In these cases, as long as you're not making a profit, these companies won't ban or file a complaint about your game.

Buenas.

Primero, no escribas en mayúsculas, cuando lo haces, se considera que estás gritando, lo que se considera rudo y muchas personas pasaran de responderte solo por eso.

Segundo,  coloca el link a la página de Itch del juego, si no, la gente no sabrá a que juego haces referencia, Itch tiene más  de un millón de juegos y colocar el link a twitch no ayuda a saber a que juego te refieres.

Tercero, siempre trata de dar la mayor cantidad de información sobre el problema.
No lo dices, pero por el mensaje, creo que estás usando la aplicación de Itch, en ese caso, el problema puede ser que el juego no tenga cliente nativo para tu OS, por ejemplo, que estés usando linux y el juego solo tiene versión para windows.
Otra alternativa, es que el juego no esté bien configurado por el desarrollador (por ejemplo, el desarrollador no indicó que el juego funciona en windows y por ende la aplicación de Itch  cree que el juego no funciona en windows), en ese caso, lo mejor es que se lo informes al desarrollador  y trates de bajar manualmente el juego utilizando la página web del juego dentro de Itch.

At the bottom of every game page, there's a link that says "report," that link lets you report that game directly to the Itch staff.

I doubt support will answer you about a problem with the app; I'd say you'd be better off trying the application's GitHub repository.
https://github.com/itchio/itch

It seems Itch removed the credit card payment option from all games with NSFW content due to a request from the company that manages that payment, and there's no indication that this will change.

Another possibility is that the game developer themselves changed the payment method to "direct to you." In that case, it's the developer, not Itch, who determines whether the game can be purchased by credit card and/or PayPal.

PS: You might not know this, but PayPal works almost everywhere in the world; you don't need to live in the US to open and use a PayPal account.

From what I've read, this solves the problem:

https://github.com/itchio/itch/issues/3369

Your answer has confused me a bit. As far as I remember, there isn't a tax treaty form you need to fill out.

To sell under the "Collected by Itch" program, you must complete the tax interview. In it, you must provide your real information, and once it's validated, the percentage of sales tax withheld in the U.S. will be automatically determined based on your country of residence.

U.S. law requires a 30% withholding rate, but this percentage will be lower in the case of double taxation treaties between your country of residence and the U.S. You simply need to provide your accurate and truthful information in the tax interview that Itch requires you to complete, and that's all.

There's no automatic way to grant access only to your followers.

The alternative is to create a project with restricted access and distribute keys manually. You can revoke these keys if you want to block someone's access, but you'll have to manage them manually.

Regarding your second question, the staff doesn't usually answer the forum (sometimes the admin answers a question or two, but it's very unlikely), so no one could tell you if there are plans for that, but I doubt it. If you read the forum or the suggestions section, you'll see that many requests are more urgent or affect more people and haven't been implemented for years, so I don't think something like what you're asking for is a priority or on the staff's agenda.

EDIT:

I almost forgot, but in restricted mode you also have the option to set a password to limit access.

You should contact support via email:

https://itch.io/support

When you do, you should receive an automatic confirmation email with your support ticket number, which you can optionally share here and politely ask the moderator if they can inform the staff about your issue. (Please note that contacting them by email should be sufficient, but due to the high volume of work at the end of the year, support response times are considerably longer.)

I completely disagree.

There are people who continue selling or receiving donations because they don't depend on being indexed on Itch, since they have their own external advertising network. By mandatory disabling the payments, you're making the decision for them and forcing them to choose a path, instead of giving them the freedom to choose for themselves, which is always a terrible design choice and something I will always oppose.

You started making accusations against me, so don't do what you don't like. It's that simple.

I also consider your previous response a provocation against me, and this is ending up like a fight between two blind people, which I see is the case. So, whatever.

I'll block you, you block me, and we'll avoid reading each other's messages. Have a good day.

"It's NOT a fact that it was Itch's negligence?" This is a statement! Are you defending them?

As I mentioned earlier, you don't need to convince me of anything. I don't work for Itch, and I answered your question in good faith, based on my knowledge.  But you must understand that there is a big difference between what you perceive VS what you must objectively prove in court.

I completely understand your anger and frustration, but I'm not the one to take it out on, and I don't have to put up with it. So, with your attitude, I'm not going to play along. Go ahead and take it out on anyone who doesn't agree with you 100%, but at least don't count on me.

Have a good day, and I wish you all the best in resolving the issue and getting paid. 

EDIT:

If you want to reply, step away from the keyboard, rest, sleep, and reread this, leaving your anger aside. Otherwise, please don't even bother replying, thank you.

EDIT 2:

Another thing: With these rules ....don't ask because there is no support.... is a joke in a forum called "Questions & Support"

This is what I mean: before a judge, the channel's name doesn't matter, because the rules state that this forum is answered by the community, and there's nowhere that Itch commits to responding to you or contacting you through this channel.

If you were to sue them over this, you would lose in 99% of cases.

What I'm trying to do is answer your questions objectively, not flatter you.

I don't see the problem as being on your end.

Normally, if a group or game requires a specific style, it's their responsibility to communicate this before accepting someone, not the other way around.

What you can do is have a portfolio with samples of your style so the team can review them before deciding whether or not to accept you.

That said, it's also not uncommon for a team that's initially formed to eventually split up because, once the ideas to be developed are finalized, they might choose a style that wasn't entirely clear at the beginning of the process.

My personal advice is not to dwell too much on this incident and continue looking for other teams; it's normal for some jam projects to fail, but others will turn out well.

Whenever legal matters are discussed, it's best to seek advice from an expert, in this case, a lawyer, and not base these kinds of decisions on opinions from random people in a public forum.

Some common sense points: legally, your work is with your employer, not Itch. In other words, the only person who could legally take action is your employer, not you, since Itch doesn't legally owe you money. Remember that these legal issues need to be very specific.

Delay in payment is equivalent to unilateral breach of contract, right?!

It depends. If the terms of service specify that payment must be made within a certain timeframe and that timeframe isn't met, then yes.

Otherwise, it can be quite complex. For example, the tax information might have expired and need to be resubmitted. In that case, Itch wouldn't be legally responsible for the delay, etc.

After months of no response, would it be right for the dispute to go to court?! 

Going to court is always an option, but the key is to be certain you have a legal basis for your claim. Otherwise, you're likely to lose, and you could even face a countersuit. That's why it's crucial to seek advice from a specialist lawyer.

Could all of this apply to interest due to the delay in payment and the depreciation of the money?

It depends on the terms of the lawsuit. If you can prove negligence and that it caused damages, you may be able to claim interest and even the costs of those damages.
I want to emphasize a very important point: just because you feel you're right doesn't mean you're legally right. Above all, you must prove your points, not just rely on common sense.
In other words, it's a fact that Itch has been late in paying your employer, but it's NOT a fact that it was Itch's negligence. You would need to prove that.

Please don't try to show it to me. I'm just telling you what I know. If you have proof or want to discuss it, it's best to do so with a specialist lawyer.

I don't think the bank would be responsible for this, but if it's true, then Itch should forward the charge to the bank. That's not our business, not our contract!

I don't know what contracts you have or the details of your case, but if your employer's bank denied Itch's payment, that could be a legal excuse. I know I'm going to sound repetitive, but I'll say it again: it's best to consult with a specialist lawyer.

Not a single official support person has been here yet because there is no support team (a.i.?)!

I don't quite understand this. The rules clearly state that Itch support cannot be contacted via the forum. By posting here, you are agreeing to these rules, and while I understand the frustration caused by the lack of information, the rules are clear on this point. You simply cannot contact staff or support through the forum.

The thing is, this forum is answered by the community, not the staff (no, the moderator is a volunteer, not an Itch staff member).

I understand your frustration, but what the moderator is pointing out is that you're not contacting the staff here, and they're not going to respond. So, there's really not much point in continuing to insist this way. Personally, I don't see a problem with you doing it, but you should keep in mind that the staff isn't going to respond or provide a solution through this channel.

Regarding the problem, from what I've seen (and personally), this issue doesn't affect all users. I haven't had any problems accessing the application, and perhaps that's why the staff hasn't been able to resolve the problem, since they may not have been able to reproduce it. And to answer your next question, no, Itch doesn't have an IT team dedicated to patching the application (please don't ask me why, I don't know; I don't work for Itch either, and I'm simply explaining how Itch works, not defending it).

The application is open source and on GitHub. In theory, anyone who knows how to solve the problem could commit the solution.

Remember that the available balance is only an estimate. The final amount you receive is only calculated when you request a withdrawal, not before, and in my experience, you always receive more than the available balance indicates.

Also, since you haven't requested your first withdrawal yet, your interview hasn't been validated, so the system is currently showing your 30% tax withholding. Don't worry, when you request your first payment, Itch will validate your interview, correct the tax withholding, and pay you the correct amount.

In any case, when you get paid, you can download a document with the details for your review, but in my experience, Itch has never made a mistake when paying me.

Gross revenue is the total net sales you have accumulated for that project. Note that if you make a withdrawal, gross revenue is not reset.

Available balance is an estimate of the money you will actually receive after all applicable deductions.

Deductions can be divided into three parts: the transaction fee charged by PayPal or Stripe, which is usually around $0.50 USD plus 3% of each transaction

Itch percentage, which is 10% by default.

Withholding tax: If you haven't made any withdrawals yet, your tax interview hasn't been validated, and the ESTIMATE balance is calculated using a 30% withholding tax on all your sales.
When you request a withdrawal, Itch will validate your interview and calculate the final withholding tax based on your country of residence. This final withholding tax only applies to sales originating from the USA, and this calculation is only done when you request a withdrawal.

Note: Validating your tax interview costs $3, which will be deducted from your first withdrawal.

Example for ESTIMATE balance:

12 - (0.5 + 12*3% PAYMENT FEE) -12*30% WITHHOLDING TAX - 12*0% ITCH REVENUE = 7.54 per sale * 7 sales = 52.78  approximate

How much do you actually receive?

It will depend on your country of residence and the countries of your buyers. The estimate Itch uses for available balance is the worst-case scenario, where you live in a country that doesn't have a tax treaty with the USA and all your sales were made from the USA.

In the best-case scenario, your withholding tax is 0%, so you only need to deduct the payment fee

The latest stable version of Debian is 12. So yes, the problem is that you're using a very old version of Linux, and it's recommended that you try to upgrade to a more recent one.

Some games will work for you; for example, a game created with Ren'Py 7 will probably work, but if someone is using the latest version of Ren'Py (I think it's 8.4), you'll have problems with those games.