itch.io

Hi.

When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support).

The problem is that no one in the community can give you an answer; you have to deal with those kinds of restrictions through support, and the problem is that support can take anywhere from a few hours to weeks.

Okay, let's take this step by step.

This forum is answered by the community, not the staff. I'm clarifying this because you won't find any official answers here, and no one can tell you exactly why your game is in quarantine.

The rules stipulate that if you still request support, you must include your support ticket number (which you haven't done). This way, the moderator might bring that ticket to the staff's attention.

As far as we know, Itch has an algorithm that determines if a game or creator is considered high-risk and their projects should be reviewed by a staff member. The same applies to quarantine. Your project, for some reason (or combination of reasons), has been automatically quarantined, and until it's manually reviewed by a staff member, you won't be released from quarantine.

--How long does it take the staff to resolve this issue?
It varies greatly. In some cases, it takes a few hours, in others weeks, and I've even seen cases that have taken months. There are cases that have never been resolved, and I personally suspect that the staff has decided that the game or creator shouldn't be indexed. The problem is, there's never any communication clarifying this. Personally, if you try contacting support and months go by without your game being indexed, it's best to assume that for some reason you're not eligible for indexing.

-- But the rules say...
I'll tell you what I've seen over the years I've been participating in Itch, and I'll explain, based on my experience, how Itch works. Many others agree that it would be good to rewrite the rules to make Itch's operation clearer.

-- What can I do?
Contact support and be patient. From what I've seen, they're usually willing to help, but unfortunately, the staff is very small and they're often very busy, so they rarely respond beyond what's absolutely necessary.

here:
https://itch.io/board/580406/ideas-feedback

But, you are not the first one with this request. 

Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

Unfortunately, it's not currently possible to selectively "ignore" or "hide" content on Itch (you can hide an entire tag or hide all NSFW content, but Itch doesn't give you many other options).

I solved it using a function that looked at the neighbors and assigned a different tile depending on the neighborhood value.

This image is from a game I was preparing for a game jam, but I didn't manage to finish it and therefore didn't present it. Logically, it generates an ASCII map where a "logically" wall is transformed into a different graphic tile depending on whether or not it has "floor" surrounding it.

Perhaps you didn't understand me correctly; what you're trying to do is called "bug tracking." The market is full of applications of this type; it's not just one alternative, there are dozens of them. Look at this link I just found where they show you about 30 of the best ones.

https://www.softwaretestingmaterial.com/popular-defect-tracking-tools/

For example, there are bug tracking tools that link to GitHub, and GitHub is a well-known tool.

Regarding your proposal, I reiterate, there are several alternatives. Unless you offer me something more convenient, it's unlikely you'll attract any attention. I wish you the best, but I think you should start by researching what's available on the market before setting the monthly price.

There's a lot of competition in the market; several companies already offer the same thing. Some are free, while others start at around $30 per month, but they're proven and offer many more features, like GitHub integration, for example.

The question isn't whether someone would be willing to pay $9 for your solution, but rather why they should choose your solution over the dozens of others already on the market.

The page owner is the one who needs to approve that comment. The problem is that Itch doesn't notify users of pending messages, and the moderation option is hard to find.

If this happens with all your comments, it's best to contact support.

View this community's rules…

When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support).

When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support).

None of us here can help you with your ticket. The most that can happen is that the moderator will inform the administrator of your ticket number, but that won't necessarily get your case reviewed before its turn.

If I may suggest, while you wait, you should try using Butler. The upload limit is doubled when using that tool, but several people have reported being able to upload more than the 2 GB you'd theoretically have when using Butler compared to uploading games using the website.

The only way to do this is through "DLC," creating a project for each deck you want to sell and activating the condition that they must already own the base project to purchase that DLC.

The downside is that Itch doesn't have a shopping cart, and if someone wants to buy your eight decks, they'll have to make eight separate purchases, resulting in eight transaction fees.

Itch doesn't allow you to selectively purchase files within the same project. Instead, it has a Tier system, designed so that people "donate" a higher amount than the suggested price or the base purchase price and receive rewards based on that extra amount. Note that in the per-file pricing system, the condition for accessing that file is having made a purchase with a total value equal to or greater than the file's price.

If you have eight files priced at $3 each, to access all eight files, a single purchase of $3 or more is sufficient.

For what you're proposing, the only way I can think of is for you to have 8 separate projects/pages.

It's in the documentation and has been repeated in many posts on this forum.:

Validation will take place after you open your first payout request.

https://itch.io/docs/creators/payments#tax-interview

Have you already requested your first withdrawal or not yet?

It's in the documentation and has been repeated in many posts on this forum.:

Validation will take place after you open your first payout request.

https://itch.io/docs/creators/payments#tax-interview

"Mercado Pago" doesn't work across the entire LATAM region either; it only works in 8 countries, while LATAMcomprises 20 or 33 countries (depending on whether you include Caribbean countries that don't have Latin roots in their languages). So, it wouldn't be a valid option for all of LATAM either.

Look, I understand you're offering alternatives, and there's nothing wrong with that. What I'm trying to point out is that the alternatives you offer should be based on accurate, not erroneous, information. For example, if the admin added Pix thinking it would be an alternative for the entire Latin American region, they would later realize it only works in one country, and that would be the problem: the expectation versus reality.

Pix in only for brazil, not LATAM.

You'll have better luck in the help wanted section.

Just out of curiosity, could you specify exactly what kind of accent or intonation you use in English and in Spanish?

I don't see your game marked as NSFW.

Itch doesn't have a PG-13 rating or any rating system. A game is either NSFW or it's SFW, regardless of whether it has erotic or sexual content, or simply offensive language.

If your game, for any reason, has content that could be considered adult, then it will fall into the NSFW category.

It's in the documentation and has been repeated in many posts on this forum.:

Validation will take place after you open your first payout request.

https://itch.io/docs/creators/payments#tax-interview

read this;
https://itch.io/t/4120453/unofficial-search-and-indexing-faq

It depends on which option you selected.

If you only set the page to restricted mode, then those who purchased the game should still be able to download the files.

However, if you selected the "Hide this file" option, then, if I remember correctly, that file won't appear for them even if they purchased it.

Let's take it step by step:

- The project page creator can approve your message. However, they often don't realize they have pending messages, and it can take a long time for them to approve yours.

- Instead of waiting for the creator to approve your message, you can contact Itch support so they can review your account and you can post without needing approval.

- When you contact support, you'll receive a confirmation email with your ticket number.

- This forum is answered by the community, NOT by the staff, and the only thing you can achieve here is having the moderator inform the staff of your ticket number, which is why they're asking for it.

On the project page, at the very bottom, there's a link that says "delete game."

If someone has claimed your game (for example, through donations), you'll need to contact support to delete your project.

The best option, instead of deleting that "demo" and creating another project, would be to update it.

Itch is primarily a video game site, but it allows you to upload and sell any type of digital content, such as assets, comics, or books.

The general guidelines are here:

https://itch.io/docs/creators/quality-guidelines

When you create a project, you'll see several main categories, such as: Games, Tools, Game Assets, Comics, Books, Physical Games, Albums & Soundtracks, Game Mods, and Everything Else.

As the creator, you should select the category that best suits your content. For example, if it's a short story in PDF format, it could go in Books.

https://itch.io/books

If the story can be played online and has interactive elements, you could mark it as a game and add the tag "interactive fiction."

https://itch.io/games/tag-interactive-fiction

Keep in mind that the site is related to video games, and users come looking for that. For example, in the Books section, most of the books are related to video games, and it's very rare to find something outside of that theme. Itch doesn't prohibit it, but if you publish a book of poems, chances are none of Itch's users will be interested, but you can still upload and sell it on Itch.

I am certain it has

Computers don't make those kinds of errors. If the server counts 1053, it's 100% certain that the ZIP file contains 1053 files.

The error must be happening when you create the ZIP file (either manually or using Butter). You might be adding an extra folder, or perhaps they're part of the RPG Maker executables that are added to your game files.

Try extracting the ZIP file and see what's different compared to your game folder. That's how you'll find out why there are 54 extra files.

If you need further assistance, you'll need to share the ZIP file so I can analyze it.

No, these aren't sacred answers, and we all agree they need updating. The moderator himself has mentioned this several times (and he's a volunteer, by the way; he doesn't get paid).

But when you get asked the same questions multiple times every day, you try to point people in the right direction instead of answering the same thing 100 times a week (which, by the way, he does for free).

You'd better tell that to the OP, I'm just answering and I don't use RPG Maker.

If you can't reduce the number of files to less than 1000, you'll have to do without the web version and leave the game only in download mode, where you don't have that problem.

I think it refers to a web game, where there is a limit of 1000 files.

As @redonihunter already told you, Itch doesn't block content in any way. If a game isn't working for you, it's for technical reasons. If all games using a certain engine aren't working, it's because your computer is too old or too limited, and the only solution is to upgrade.

I understand it's not the best answer, but it's not possible to perform miracles if your computer doesn't meet the minimum requirements for a game.

Harassment is no joke. It's best to contact support directly, as this forum is answered by the community, not the staff, so it's not the right place to make these kinds of reports.

Second, your title violates the rules of this subforum, which state: 

Use a descriptive title so others with similar issues or questions may find an answer. Titles like 'Help me!', 'Support not responding', 'Payouts are BROKEN', 'hello', etc. are not allowed. We may immediately close your topic. When you post here, you are asking the community for help; this is not a direct line of communication to site admins (that is, support). Create your topic in a way that will allow others with similar questions to find it.

That's because you're in the wrong menu; "payment processors" is for direct payments.

You can set up your Payoneer account to withdraw money from Itch in the dashboard/payouts under "Payout Destination".

https://itch.io/dashboard/payouts

No.

Servers that focus on more general topics (visual novel, shmups, etc) usually have a dedicated channel for promotion, so I don't see the problem.
But if it's a server dedicated to a single game, then it really doesn't make sense to ask to promote other games there.

If you have a server for a specific game, the problem is that most of the people who come to promote it aren't actually members of the community, but rather people who simply want to spam and take advantage of the server's visibility.

In a small community, it wouldn't be a problem, because most users know each other and it's easy to tell when someone is spamming, but in medium to large communities, it's difficult to make that distinction, so it's best to prohibit it.

Payoneer is only available for withdrawals from Itch using the "collect by Itch" method.

If you use "direct to you," you can only use PayPal and/or Stripe.

You don't need to do anything. It should work by default, but without any additional information, it's difficult to know what the problem might be.

Check that you haven't muted the virtual machine settings or set the volume to 0.

For "direct to you," you absolutely need a business account, since in this mode, you're the one selling directly to buyers, and PayPal requires a business account to accept credit card payments.
(EDIT: One correction: if I remember correctly, Itch uses Stripe to process credit card payments, so it might be possible to use a personal account on "direct to you".)

If you use the "Collected by Itch.io" mode, it doesn't matter, as PayPal allows you to have occasional sales or receive money from Itch to your personal account.

Personal advice: if you create a business account, you must have a legally registered business in your country. If PayPal detects any suspicious activity, they may request documentation proving your business is legitimate, and without this documentation, you risk having your account closed.

You can see the fees here:

https://www.paypal.com/business/paypal-business-fees

But basically, you'll get around a 5% commission on each sale (regardless of the Itch method you use). If you use "Collected by Itch.io," when Itch transfers the money to you, there's an additional fee, which I believe has a maximum value of $5 USD.

If you want to transfer money from your PayPal account to your bank, there's another fee, and if the currency used is different, PayPal's exchange rate will always be unfavorable.

If you download and run the game from the Itch application, it runs precisely in a sandbox mode.