Hi, i recently posted a email to support (287827). i know that i have to wait patiently but that is not the reason i made this post.
I have seen a worry trend of support no responding email unless seen by other means (example: in this forum).
How do I know this? Various documented cases:
-https://itch.io/t/3503913/no-response-to-support-request
-https://itch.io/t/1150326/no-response-to-email
-https://itch.io/t/1603071/cannot-get-reply-to-any-email
-I even have an old case of my own (email sent 9/10/2024. code 233733), that never got a reply. thankfully that problem was fixed after i send another email y make a post here xd.
I don't like to complain, and I appreciate the work of the itch team (I'm able to publish my game thanks to them). But I find it strange that this problem has been on the platform for so long (I hope it's not a problem with my account. Example: shadow ban).
i will like to heard the community experience with this issue.