i will like to heard the community experience with this issue.
I once got a reply after reporting a bug. For other things, there were no responses.
Most of the time there is no need for a response. Especially for the things you see in community threads. People do not want answers, they want their case to be worked on.
And there might be something fundamentally wrong in how tickets/support requests are queued. It seems as if requests can get lost. Ignored. Misunderstood. There was a virus I told them about. They did absolutely nothing for several months. And I believe to remove an indexed malware to be more important than all those threads about people wanting their game to get indexed faster. The virus was since removed, but probably because I wrote them again, and not because of my initial ticket. This is very worrying. With over a million projects, such requests should not get lost. Because then you get things like I already encountered: malware with an age of up to two years. Out in the open. Uncontested. If I remember correctly, there were even comments on the page about it being a virus.
I fear that people are not motivated to report malware, because they do not see results. Not even after waiting several weeks. I certainly lose motivation over that. Why bother reporting viruses, if Itch does absolutly nothing from my perspective.