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(2 edits)

I understand that the private data part on a public forum is a bad idea, but what I'm saying is that it would be incredible if there was a private system like the itch.io forums.

That said, while I understand that it's difficult for stats to deal with so many people, I find it surprising that a moderator here has already answered my question (more or less), and yet the two support emails I sent (both older that this post) remain unanswered.

Again, my sincere appreciation to the itch.io team, but this is weird to say the least.

Admin(+2)

Our moderator does not have nearly as much work to handle as we do and has no access to our support desk. Naturally as their workload is lower they can respond to forum posts much quicker than staff that is processing support tickets, going through all of our review queues (games, jams, blog posts, users, reports), processing payments, and other far more pressing matters. Your patience is appreciated.