Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

...How can there be a shadow ban on support tickets?! Even if there was such a thing as shadow banning on itch.io (that would be news to me).

From what our admins explained recently, support currently handles hundreds of tickets a day. That's the more likely cause.

I was just speculating, but leaving that to the side. the problem still remain (again thank you for the work), but is incredible that a email can go more that 5 month without respond (my previous example: (email sent 9/10/2024. code 233733)

that gives zero feith for the time of respond for my new email (287827).

(+1)

I've let our admins know.