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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
675 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,210 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
I published my game five days ago and waited two days for it to be indexed, but nothing happened. I read and did everyth...
started by ozgurecenk 69 days ago
3 replies
200 views
We're trying to resolve an active copyright infringement problem by a website "ae-share". The reason we're requesting th...
started by abem77 78 days ago
8 replies
291 views
"Content that wouldn't be appropriate to be seen by acquaintance walked past your screen." How in the heck would the itc...
started by DevOwlCreator 68 days ago
94 views
No replies yet
I have heard all sorts of complaints about losing access to games that may or may not be NSFW (and most definitely remov...
started by letsmaybeLP92 71 days ago
8 replies
730 views
Our game jam ended almost 20 hours ago and it still hasn’t released the results for it. How do I fix this?
started by Crabby Games 70 days ago
1 reply
126 views
I noticed a couple of my games got tagged “unspeakable” somehow, and I definitely didn’t set that tag on them myse...
started by fluffy 71 days ago
6 replies
400 views
In the dev Dashboard, if you click on "Analytics" for a game, there's a bar at the top showing total Views, Downloads, B...
started by DinoMC 70 days ago
82 views
No replies yet
Hello Itch.io Support Team, I wanted to start by expressing my understanding and sympathy for the challenges you face in...
started by Ero Chat Dev 70 days ago
3 replies
382 views
Or, to be more precise, I have the following question, and I hope you don't mind. It's about whether yuri, or otherwise...
started by TheDarknessZs 70 days ago
1 reply
136 views
My telemarketing tycoon, where you have to manage an office ( https://emobetty.itch.io/kiss ), and expand your company i...
started by Betty 71 days ago
5 replies
217 views
miumiui - itch.io THIS ACCOUNT IS SENDING LINKS THATS MALWARE, YOU CAN PLAY THE GAMES NORMALLY BUT IT STEALS ALL YOUR AC...
started by DetectivePikachu1 71 days ago
76 views
No replies yet
a few days ago, i created a page for my game and waited for it to be indexed, but today i noticed that my game's page ha...
started by ozgurecenk 71 days ago
2 replies
131 views
When I try to launch Tiny Life in the flathub io.itch.itch client, I get this strange error. I installed the Windows ver...
started by ell 71 days ago
66 views
No replies yet
According to the new list added to the site FAQ with regards to the question "Is adult content allowed?" , one bullet ca...
started by Buko the Panda 71 days ago
256 views
No replies yet
Posting that update without telling people the guidelines these payment processors have is the fucking devil's work. Eve...
started by Ventiscogreen 73 days ago
3 replies
655 views
I'd like to clarify that my objection to this change isn't based in "porn addiction"; I am, for the most part, asexual...
started by notoriousmasc 73 days ago
2 replies
317 views
Herkese merhaba, yakın zamanda bir oyun geliştirdim ama ana sayfaya çıkmadı. Yayınlanmasının üzerinden 3-4 gün...
started by Navy Developer Studio 71 days ago
1 reply
109 views
Hi there, I uploaded my game Drop 9 about 1.5 months ago. I’ve read the official docs on indexing, and I understand th...
started by Bingo Studio 71 days ago
1 reply
119 views
I'm thinking of uploading my first major project as a demo to itch.io but I was wondering what is stopping people from r...
started by Wikibell 72 days ago
3 replies
171 views
Sorry for asking a question you have probably seen a lot, but are there going to be refunds for those that purchased gam...
started by StabbySnom 73 days ago
18 replies
2,691 views