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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,771 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
611 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
833 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,118 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,257 views
i feel bad for this little guy ... he threatened me multiple times on discord life threats/ getting my patreon banned th...
started by Blade7 May 29, 2025
8 replies
294 views
Hello. So, I've been play games here for a while now and saving others to collections because my Chromebook can't natura...
started by pyroanime2k16 Jun 14, 2025
5 replies
296 views
so my game is this https://onikage50.itch.io/mind-of-stone-against-unstoppable-rage but when i search it its not showing...
started by Onikage50 Jun 14, 2025
4 replies
98 views
Good day. I posted this on Reddit as well but I would like to confirm with support. On the content creator quality guide...
started by Ebott Jun 13, 2025
3 replies
187 views
Hello, I published my game Knock, Knock around 24 hours ago. I’ve carefully read the official Getting Indexed guide an...
started by Neonfire Studio Jun 07, 2025
22 replies
803 views
From March 2, I sent an email to the support team (request 260922) to index my game. And I sent one more email week late...
started by Obsidian Fox Mar 28, 2025
7 replies
346 views
Hi I'm from Algeria and I want to withdraw money but there is a field says I have to put the us tin and I'm from Algeria...
started by yazStudio Jun 14, 2025
42 views
No replies yet
I've been waiting for some time regarding a support ticket about my missing payout, which has been waiting 31 days now a...
started by Ashley Morgan's Games Jun 13, 2025
1 reply
228 views
Hello. I have two support tickets open. On ticket 280610 - I am awaiting my payout. It has still be less than 15 days bu...
started by AscensionRealmStudios Jun 08, 2025
4 replies
281 views
Payout in review for 48 days. I tried to contact support but didn't receive a response. Is itch.io having problems? It w...
started by MaliXe Jun 03, 2025
8 replies
307 views
The problem is that I can't find my game in the search. By full name, by tags. It doesn't show up in any way. I read an...
started by rokloman Jun 11, 2025
6 replies
315 views
Hello everyone, I've been looking at my analytics of an asset that I released on the 2nd of June (Monday). I've gotten a...
started by TheSquawkyRaven Jun 12, 2025
5 replies
300 views
Hello everyone! I’m reaching out because I’ve been experiencing an issue with my games not appearing in the search r...
started by Bingo Studio Jun 12, 2025
1 reply
272 views
So, my first payout is stuck in review at day 16 as of this post. I know it's not as bad as others, but still it's nerve...
started by Team Boke Jun 10, 2025
5 replies
299 views
Hello everyone! New member here! I've run into a problem with publishing my game. I was super pumped because I finally g...
started by AutumnDev Jun 11, 2025
2 replies
158 views
Pessoal para remover este bug e muito simples, digitem windows + r e digite %appdata% e remova a pasta com o nome itch d...
started by Kyoverso Jun 11, 2025
50 views
No replies yet
I've posted several games. They're decent, get little views, and for some reason don't show up in search whatsoever, no...
started by µm² studios Jun 10, 2025
3 replies
111 views
I recently updated my game page. and that make wonder who the tab of 'news & popular' of itch games work? I know that wh...
started by Pandora Entertainment Jun 09, 2025
2 replies
146 views
I added a new game, set up all the settings correctly, but it doesn't appear in the search, no matter what I do, and the...
started by skovorodkin Jun 04, 2025
3 replies
155 views
um. like i'm having site outside of itch.io which i'm writing myself and thought of turning it 3d (why not, also - soonl...
started by hacknorris Jun 09, 2025
1 reply
201 views