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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,576 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 65 days ago Last page
79 replies
7,602 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
669 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,002 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,070 views
Greetings, I was trying to upload a file and I can't... error 500... Could you fix it please?
started by Melinda2424 May 28, 2024
1 reply
192 views
QuestionIOSS number
I am going to sell physical items as rewards, and I need to quote itch.io's IOSS number on the CN22 customs form when bu...
started by fredcravat May 25, 2024
3 replies
248 views
i downloaded thats not my neighbor without creating an account a year ago. now that i saw that there was an update for n...
started by axieem May 26, 2024
1 reply
256 views
Hey everyone, I recently uploaded my game 2 months ago, FailCorp, to Itch.io. However, I've run into a couple of issues...
started by JordanLemahieu May 24, 2024
4 replies
432 views
hi it has been six days since I made my first game public yet it is not yet indexed ! Should I just wait more ?
started by spherevsgravity May 09, 2024
8 replies
437 views
I did read the rules for creator uploads and I fully agree, intrusive ads and forced video watches are annoying and shou...
started by Corvusliv May 24, 2024
2 replies
767 views
Hello! Sorry to bother, my game got unlisted from the website a bit more than a week ago (around when I uploaded my last...
started by TripleXproject May 24, 2024
5 replies
316 views
If I search for "ww2" my game doesn't show up https://itch.io/search?q=ww2 . My game is called WW2 FPS, so it should sho...
started by DesertFox May 24, 2024
4 replies
336 views
so i have watched the new update for the game i have the game bought and installed im trying to download the update firs...
started by kok1l4o May 24, 2024
1 reply
166 views
Hi, I want to see all the data related to my games and profile on my Google Analytics account. I created a data stream u...
started by Yash May 24, 2024
149 views
No replies yet
The account has blog posts that are just copypasted directly from Steam store pages of games that they definitely didn't...
started by McFrugal May 24, 2024
1 reply
167 views
Hello there! :3 So I hosted this little game jam a while ago, but as we forgot the ratings we extended the rating window...
started by Pix3l May 22, 2024
3 replies
400 views
Hello. First post ever here. I am not very present on this website, so I apologize if this was answered somewhere. I cou...
started by XelMoore May 21, 2024
4 replies
3,118 views
I've developed my game SwingState to operate as an HTML between 3 web pages. Within itch.io I've created an index.html t...
started by mattosber Apr 28, 2024
166 views
No replies yet
Hey, I was wondering if games included in bundles or co-op bundles on itch.io are counted towards the total sales number...
started by Worst Event Games May 22, 2024
138 views
No replies yet
Hi, I'm trying to pay by credit card but it gives me this error. Is it a my problem or with the site? How do I solve it?...
started by miv55 May 18, 2024
2 replies
1,059 views
I am not sure it's a proper channel I shall drop this suggestion, but is there any plan for the team to support other la...
started by Awlriver May 22, 2024
3 replies
186 views
in any list there shows old versions or submit, but if game updates only latest should be shown. idea to save the space...
started by investus.itch.io May 21, 2024
1 reply
137 views
This happened last time as well, it seems that many other people have there game jams openly approved in hours sometimes...
started by DropBearStudiosCommunity May 19, 2024
1 reply
236 views
I would like to include a custom font for my page, is it possible to directly use a font other than the available Google...
started by Magicsofa May 21, 2024
357 views
No replies yet