Hi, I'm trying to pay by credit card but it gives me this error. Is it a my problem or with the site? How do I solve it?

• This Connect account cannot currently make live charges. The `requirements.disabled_reason` property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.
• Payment Code: P-19186467

You should probably contact support, and avoid sharing private information on the forum.