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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,581 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 66 days ago Last page
82 replies
7,741 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
671 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,024 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,073 views
Hallo zusammen Mein Sohn möchte seinem Lehrer auf den Abschied ein Spiel programmieren und schenken. Nun haben wir zum...
started by Cubelion22 Jun 02, 2024
1 reply
148 views
Hi @leafo, I won't ask again after a reply out of respect for your time. Would you and your team give any reconsideratio...
started by Brooklyn Game Audio Jun 01, 2024
2 replies
248 views
As the title says, just now I found out when I try to play my games, they keep opening in a new browser window. I don't...
started by PIE999 Apr 10, 2024
8 replies
3,478 views
Neither Twitch, Twitter nor Youtube works. GitHub, Patreon and Steam works
started by sebbu Jun 01, 2024
124 views
No replies yet
Good afternoon, I apologize for posting again on the same topic, but it's been almost a month (23 days to be exact) and...
started by Umbraspectra May 31, 2024
4 replies
305 views
Not receiving 2FA to my email already sent a lot of emails to support@itch.io and no answer yet... I can access my purch...
started by DrHopes May 31, 2024
1 reply
221 views
Hello. if i run Thats not my Nighbour after i downloaded it it starts but close instant. someone know what to do?
started by Clappy_official May 30, 2024
2 replies
201 views
Hi. When i upload my twine game in Itch, and then select "enable scrolling," when I use the iframe in another website it...
started by RometheGame May 30, 2024
3 replies
253 views
I use the website and play on mobile. Several times I have played (nearly completely and sometimes completely) through g...
started by FenririsGhost May 30, 2024
1 reply
179 views
S idk how to change profile
started by SnakeDesertReptile May 30, 2024
1 reply
183 views
is there any way to pay with ideal? (yes i am dutch)
started by morrizz May 30, 2024
144 views
No replies yet
I mailed to support team but Support team doesn't answer it's been a four days. How long does it takes? I want someone a...
started by 1Tempobro May 29, 2024
3 replies
228 views
So this is my game: I've Got Some Balls (remake) by The Final Cut (itch.io) Almost a week and still not indexed. Yes, it...
started by The Final Cut May 29, 2024
2 replies
234 views
Requesting for a file number limit increase for HTML game demo. A lot of the files are small splices of sprites …
started by ianov May 29, 2024
1 reply
150 views
Hello, My game is like this when I upload it to Itch.io, I am wondering why the game window is like that, the visual is...
started by aceofspades0231 May 29, 2024
119 views
No replies yet
is itch.io blocked in russia? i can't access the website without vpn
started by Tyelander May 29, 2024
1 reply
1,120 views
Is there a way to reorder the list of projects. In other words how can I move a game to the top of the list on my page?
started by Cyrus Rite May 28, 2024
2 replies
293 views
Hola , e intentado comprar un juego ya varias veces y no puedo, tampoco me cobra , ya lo e intentado por varios navegado...
started by shiroayuma13 May 28, 2024
2 replies
360 views
Hello, I’ve been making video games for a while, and I have made a few gems. I am not asking about finding my games on...
started by Sam Hadding Games May 28, 2024
1 reply
172 views
I notice my save is totally fresh after I login my itch account on another PC
started by Valkyriestear May 27, 2024
2 replies
649 views