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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,603 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 73 days ago Last page
126 replies
9,793 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
698 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,105 views
Hello, When trying to download a game, I get very slow speeds 28 KiB/s for example. I tried from the website and then de...
started by shenji Nov 30, 2020
5 replies
14,403 views
Hi There, I'm getting the following error when I upload my game to Itch. I'm not seeing it if I play in the browser loca...
started by susanarchy Dec 02, 2020
1 reply
367 views
So I've read about itch.io getting a share from my income (donation, game sold), how about in-game purchases, if it's se...
started by coderevive Nov 24, 2020
10 replies
449 views
Hi itch.io community, The setup for the two-factor authentication is not working for me. I use the Google Authenticator...
started by Electric Lemon Dec 01, 2020
381 views
No replies yet
Hi, Hello, P-5887601 This is the payment id that I paid for November Assets Promotion by Anokolisa Please fix this and p...
started by paala Dec 01, 2020
1 reply
323 views
I am wondering if itch.io allows us to use third party programs to help us create content posts. I am planning to make a...
started by Zeno Nov 30, 2020
2 replies
218 views
Hi, I really want to use my old username again and I recently read that an admin needs to re enable it or something? Cou...
started by exophagious Nov 30, 2020
2 replies
259 views
hello people, theres no option for this file will be played in browser. this has happened to me 1st time otherwise this...
started by AgentXMan Nov 29, 2020
1 reply
585 views
Someone is selling our game on itch.io without our permission (and we aren't getting a dime!). Apparently they've downlo...
started by Habbala84 Nov 27, 2020
3 replies
397 views
Yeah... when I set the price I must have thought that by setting it to 80%, that was the FINAL price, not the amount to...
started by HH Richards Nov 27, 2020
2 replies
272 views
pleaseeee help i cant upload my game use butler API content deadline exceeded i tried this for 4 times did not work i ma...
started by SunDevs Nov 27, 2020
1 reply
294 views
is there a way i can disabled my account from 1GB max size im making games with Unreal engine 4 so the game size its goi...
started by SunDevs Nov 25, 2020
13 replies
556 views
Hi Itch.io - Team, Whats the reasoning behind showing ads on our download pages? If you need money I'm sure many creator...
started by vnznz Nov 22, 2020
19 replies
4,133 views
I recently downloaded a game from this site and I received an access violation error when trying to run it. This is not...
started by smartguest Nov 26, 2020
1 reply
394 views
please help i got error context deadline exceeded i tried using butler please help Thank you :)
started by SunDevs Nov 26, 2020
207 views
No replies yet
Hi, While playing a web game, itchio kept giving me the 'run game' button rather than the 'restore game' button when swi...
started by PapitoMyKing Nov 20, 2020
2 replies
748 views
Hi! I'm a developer from the country of Chile, and I'm a little bit confused with all this taxy taxes thing and I don't...
started by TioKirb Nov 24, 2020
1 reply
246 views
I posted many months ago that the Edge mobile browser blocks widgets from itch.io - I also reported it to Microsoft. Thi...
started by Evolutionary Games Nov 25, 2020
213 views
No replies yet
please enable my css editor i already email to itch.io for css request
started by GameDevPurvesh Nov 09, 2020
6 replies
454 views
My itch.io page recently got attacked by a bunch of organized trollers who bursted in and left a lot of negative comment...
started by NoMeme Nov 24, 2020
9 replies
595 views