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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,202 topics · Next page · Previous page · First page
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Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
6 replies
269 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
507 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,192 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,711 views
There's an account following my page that I find pretty...personally repulsive. I blocked them, but for whatever reason...
started by moorflower Dec 10, 2020
568 views
No replies yet
Been trying to find if this is available, but not finding any information available. Basically wondering if it is possib...
started by brandontrimble Dec 09, 2020
1 reply
606 views
I am a developer and I wanted to try out sandbox with my game. I have read what I could find about it here: https://itch...
started by Chris Geroux Dec 09, 2020
628 views
No replies yet
I would like to increase the buying price for one of my games, but I don't want people who have already bought it to sud...
started by Arekku Dec 07, 2020
2 replies
259 views
See and https://auoroa.itch.io/ at look at my color typer game! What i uploaded is this 630 pixels wide image that shows...
started by auoroa Dec 09, 2020
2 replies
238 views
hey so whenever i try to open the games i've downloaded it says "cannot be opened because rhe developer cannot be verifi...
started by xander Dec 03, 2020
4 replies
571 views
Questionhow long?
after i have entered all the data and the draft is ready how long does it take for the game to be published?
started by Strangis Realities Dec 08, 2020
1 reply
549 views
Hi there My patrons are having issues claiming their linked reward via the Patreon Distribution method. I have deactivat...
started by Ritual Design Nov 23, 2020
36 replies
3,593 views
Hi everyone, I am triying to post my projects at Linkedn but when I do it some of them the cover image does not appear...
started by Keryen Dec 06, 2020
177 views
No replies yet
Hello, I’m preparing to sell my first game on Itch. A few months ago, I created a group of test keys which I’d now l...
started by Lights Out Games Dec 04, 2020
5 replies
934 views
Yes hi, I was just curious, there's this one game on here that recieves updates each month, and there's a different pric...
started by DahliaRose1 Dec 06, 2020
1 reply
204 views
The error says it caused an access violation in the game itself.
started by twinArmagedons Dec 05, 2020
1 reply
214 views
Good day everybody. Allow me to first explain that I am able to run both Windows and Linux games on the Itch.io app on m...
started by Palmsunday Dec 06, 2020
314 views
No replies yet
I have just paid for among us, I download the game from itch.io link, but in the folder there is no executable file of t...
started by geoxone Dec 05, 2020
2 replies
1,140 views
Hello, most of companies like our have to issue invoices to prove earnings from platform like Itich.io but companies hav...
started by SourceByte Dec 01, 2020
7 replies
1,106 views
Hello I live in Turkey and neither paypal nor stripe is allowed. Are you planning on bringing transfer to bank account o...
started by PenguinTheDev Dec 03, 2020
1 reply
650 views
Hi, I'm attempting to set up my account to hopefully be able to accept payments soon (my profile is currently empty but...
started by RTficial Dec 03, 2020
243 views
No replies yet
Title. I changed from direct payments to letting itchio collect for a couple of reasons. It asked me to to link paypal a...
started by NotSafeBear Dec 03, 2020
3 replies
469 views
When i try to sign in with my google account it says : Sign in with google is temporary disabled for this app Can someon...
started by Zioncool100 Dec 02, 2020
1 reply
312 views
The hacks i used to read in URL GET parameters from an iframe have finally failed. All the tools I'm hosting on itch (e...
started by zaratustra Nov 28, 2020
1 reply
892 views