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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
805 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,326 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
Hi, I am planning on selling my software on itch.io. I have to set to choose a Payment Mode between "Collected by itch.i...
started by ToolBuddy Jul 09, 2020
3 replies
696 views
Hello Itch.io! It has been a 16 day now, but game still doesn't show up. Is the game on moderation or rejected? Game pag...
started by Lonesomeway Jul 08, 2020
2 replies
402 views
I published the game more than 24 hours ago so I thought I'd post a topic. I read around and it says it should be up by...
started by Jesse20ghet Jun 22, 2020
12 replies
1,361 views
It's a whole week now since I published my game: https://zionwarez.itch.io/seegurkotchi I read all documents, incl Getti...
started by Zion Jul 09, 2020
4 replies
297 views
Hi! I recently published my first game titled JeweLevel. It doesn't appear on search. I have carefully read "Getting ind...
started by Medianlane Jun 24, 2020
7 replies
737 views
Hello everyone. I am hoping the community here is willing to help out a newbie with his issues. I am new to itch (having...
started by Micjay32 Jul 07, 2020
5 replies
2,863 views
Hello, i recently got the Summer Sale 2020 - GAMEDEV bundle but i didn't like the content it is possible to refund it?
started by Deleted Account Jul 08, 2020
5 replies
363 views
Just as the title says.Nothing happens after I pick the picture,not even a error message. Well,I don't know where the se...
started by sx0941 Jul 09, 2020
205 views
No replies yet
I bought Night of the Consumers and canot get it to start with the rolling cube. HHow do we play?
started by IJGAMER Jul 08, 2020
1 reply
301 views
I can't download some games from the bundle for racial justice. Stardrop and The spirits of Xanadu. The download just do...
started by AimMagazine Jul 08, 2020
178 views
No replies yet
Hello!! I updated the game but for some reason when i start my last Load (save) which is the end of chapter 3, it wont p...
started by Annita Jul 08, 2020
2 replies
232 views
Does itch.io's "new release" page track the page publish date or the update time? We created our page a year ago but are...
started by Abandoned House Studios Jul 08, 2020
1 reply
304 views
I've emailed itch.io support countless times with this for almost two months now, and have yet to hear back once. Awful...
started by St97 Jul 07, 2020
6 replies
676 views
Hello, I sent an email some days ago asking to have custom CSS enabled for my account. Haven't received a reply :( Pleas...
started by Melimeli Jun 18, 2020
7 replies
493 views
I understand that if i post a new game it will appear on most recent games ( https://itch.io/games/newest ), but I just...
started by Jega Jul 06, 2020
3 replies
298 views
I have been downloading a lot of games from the new bundle, but a little over half of them aren't downloading. They show...
started by xxBakuganBoyxx Jul 05, 2020
2 replies
426 views
Hi, can someone help me understand the large disparity between actual downloads and the number of keys one of my games h...
started by Deleted Account Jul 06, 2020
179 views
No replies yet
QuestionSub-products
Hi, i want to create a game containing DLC for my next endeavour and i found a page named Sub-product and DLC Redeem URL...
started by X1 Games Jun 25, 2020
1 reply
512 views
I just did my first major update on my game, Bird Panic ( https://unclealias.itch.io/bird-panic ), a few days ago and I...
started by uncleAlias Jul 05, 2020
292 views
No replies yet
I spend a lot of time in EU countries that I don’t live in, due to work travel, etc. I can’t purchase games when I...
started by Lord Kitty Tutu Jul 04, 2020
2 replies
935 views