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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
833 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
860 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,357 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,296 views
hello, my jam is Legion jam [RUSTLANG] here https://itch.io/jam/legion-jam-rustlang and i dont see it here https://itch...
started by Laticoda Jun 30, 2020
14 replies
599 views
I tried a cover image for my first game... Didn't like it.... So I changed it... Like it! But everywhere I post a link...
started by CommonPepe Jun 23, 2020
4 replies
524 views
Hello! My game's statistic isn't really big. But some day ago I saw that at 12.06 there were ~460 views, that very big p...
started by YanFanKun Jun 29, 2020
2 replies
300 views
I tried installing Itch.io, but there was an eroor called "Entry Point not Found" How can I Fix It? (Im in Windows 7)
started by SuperSonic136 Jun 19, 2020
9 replies
1,313 views
Then this forum will be very perfect!!!!!! Thanks a lot.
started by david.JamIsFun Jun 29, 2020
2 replies
384 views
i have a question this really my first time using paypal my friend donated(Accidentally) 12$ when my account was on Coll...
started by Ddollz Jun 28, 2020
5 replies
318 views
Gift purchase page says only the recepient/email field is required. Clicking submit gives no visible feedback on what's...
started by Karlsefni Jun 20, 2020
1 reply
187 views
Hello, Is it possible for non itch.io account users to access a restricted via key, password or other means (and yet to...
started by Ian Abbott Jun 29, 2020
3 replies
596 views
It's possible to get there if I click on the release status on a game page (and then from https://itch.io/games/released...
started by Teatime for Cabbages Jun 29, 2020
1,014 views
No replies yet
I wanted to know more about the Public settings of your game; specifically, the 'unlisted in search & browse.' I was won...
started by Hero Power Entertainment May 30, 2020
1 reply
481 views
Hello, I have screenshots uploaded to my game's profile (my game is currently hidden) but they are not seen on the profi...
started by PabloDev Jun 28, 2020
1 reply
288 views
Hi, Our PixiJS version 5 made game only works in full screen mode on Itch website? When we try to run game in window mod...
started by SLNTHERO Jun 27, 2020
8 replies
833 views
Heya, I'm looking into a user-reported bug for GNOG , and I've noticed that on my local Itch app install of the game, wh...
started by nicknicknicknick Jun 28, 2020
359 views
No replies yet
I bought 3 copies of the Bundle for Racial Justice and Equality, one for myself and two as gifts. Unfortunately, the gif...
started by Alex of War Jun 28, 2020
702 views
No replies yet
The game is not displayed anywhere, when you search for my game itch.io or google when you ask The Local Conflict itch.i...
started by EleventhSegment Jun 22, 2020
8 replies
463 views
Hi, I've tried to download the Itch app a few times but I keep getting this notification: Something went wrong itch-setu...
started by banapudding Jun 09, 2020
20 replies
4,010 views
Hi all, So I have a game that is paid, but recently thought it would be nice to include its soundtrack as a downloadable...
started by Afloof.dev Jun 27, 2020
3 replies
837 views
hello, i am a colombian user of this platform and i have a question about the collected by itch.io payout mode. does itc...
started by SantiagoGuzman Jun 26, 2020
1 reply
372 views
A warning would have been nice but I guess for $5 I can't complain that much. List of games that won't run on MacOS Cata...
started by BlackSky Design Studio Jun 14, 2020
4 replies
692 views
Hi, I have sent request to support some days ago. One was about deleting some purchased games from my library that I reg...
started by Deleted Account Jun 24, 2020
4 replies
2,006 views