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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 6 hours ago
83 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
818 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,891 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,218 views
I have not selected a payout method so still can i get donations for my free games Can someone also guide me through the...
started by Pysch Apr 20, 2020
2 replies
267 views
Hi, I'm having trouble loading an asset. My game structure is simple: game.zip index.html build/ game.js assets/ font.ot...
started by Eugene Lymar Apr 19, 2020
2 replies
280 views
Please delete my accaunt
started by ssssssssssa Apr 19, 2020
1 reply
191 views
Need some assistance here. I published my first indie game GUNPIG a week ago today, and the response has been, well, aby...
started by LaPointe Joints Apr 18, 2020
12 replies
602 views
I've received a couple of emails from google search console to say I'm missing some rich metadata that is impairing thei...
started by voxel Apr 19, 2020
375 views
No replies yet
Hi folks, So I'm having a problem collecting addresses for physical Rewards. People buy 'em and only about half of them...
started by timhutchings Apr 18, 2020
2 replies
543 views
There’s a person following my Itch.io account. I don’t want them following me as their content makes me uncomfortabl...
started by Deleted Account Apr 17, 2020
3 replies
295 views
I recently bought a game without an itch account, simply entering my email. I haven't yet received any emails confirming...
started by Dradek Apr 18, 2020
353 views
No replies yet
Please refer to the picture that when I search for Fantamal, there is not results found. Fix this bug, please. And if po...
started by That's Great Studio Apr 18, 2020
1 reply
406 views
Yo, yet another newbie game dev throwing their hat into the ring. TL;DR I am trying to upload a Twine narrative for one...
started by Guavabon Apr 17, 2020
265 views
No replies yet
Hi! I get the error 'missing token' when trying to submit a devlog. Nothing else is highlighted and all fields are compl...
started by Polyducks Apr 08, 2020
2 replies
2,048 views
hey so I was wondering if it's possible to place a Donation button on the page that my game is located on? if not, is it...
started by Kwatsu Apr 17, 2020
640 views
No replies yet
How many people are on itch
started by Pysch Apr 17, 2020
1 reply
314 views
Here is my game page: https://thats-great-studio.itch.io/fantamal I thnk I have done a fine work on itch.io's page-perso...
started by That's Great Studio Apr 16, 2020
4 replies
2,282 views
I picked up Night of the Consumers and just wondering what I need to do to actually play the game. I download it but the...
started by cmiller456 Apr 15, 2020
2 replies
309 views
Hello! I know that somewhere there is a possibility to enable the game not being displayed on my profile but for the lif...
started by Brin Apr 15, 2020
1 reply
6,838 views
The asset named Olivia Battle GUI is completely unusable and glitchy with my current plugins. I found NO WAY of contacti...
started by Zoi Apr 14, 2020
5 replies
371 views
Hi Iam a Unreal engine game developer. I would like to upload my game using Pixel streaming. Will itchio add this featur...
started by HusainBlu Apr 15, 2020
439 views
No replies yet
I host a game jam and since a month it dsen't appears in itch.io searches (only in google searches) I host 3 (and 1 that...
started by SuperLeaf 1995 Apr 14, 2020
313 views
No replies yet
I took part in a game jam and used Itch to host the finished prototype. I was planning to continue working on the projec...
started by Joshua Galecki Apr 13, 2020
2 replies
355 views