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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,730 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 95 days ago Last page
230 replies
16,977 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
816 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,849 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,211 views
Hello, our game has gotten way more comments than we thought it would and the comments section is getting a bit messy. I...
started by MINIGOLIATH Apr 23, 2020
4 replies
640 views
Hi guys, I just wondered what's the usual time itch.io support responds to tickets? I have 2 different ones pending for...
started by LBandy Apr 08, 2020
7 replies
583 views
I updated my games icon a couple days ago, but when I link the game, the embedded image is still the old one. Curious if...
started by illtemperedtuna Apr 27, 2020
263 views
No replies yet
Is there a way to handle VAT for other regions than the EU without using the Direct to you payment option? Specifically...
started by Chickensoft Apr 27, 2020
432 views
No replies yet
failed api request POST oauth2 / token 401: {"error": "invalid_grant"} I am getting an error like this. Is there a solut...
started by Ren root1312 Apr 27, 2020
470 views
No replies yet
Hi, I have made a Game jam https://itch.io/jam/board-jam but i can see it In Upcoming game jam. I don´t understand why...
started by IronPowerTGA Apr 26, 2020
2 replies
954 views
Hiya! We have our account hooked up to our Patreon campaign. A few of our patrons have clearly been sharing their keys t...
started by Holodexxx Apr 26, 2020
262 views
No replies yet
I uploaded a test html5 game just see how it works on mobile but I can't get it to run in fullscreen in portrait on my i...
started by Kinc4id Apr 25, 2020
1,036 views
No replies yet
There's probably an obvious answer to this I'm missing, but I've searched far and wide with no luck. Sometimes I like to...
started by paladina Apr 25, 2020
2 replies
224 views
HI. I've never received a complaint from desktop users, many people can play the game, but today I received one from a m...
started by Lapinay Apr 24, 2020
2 replies
1,473 views
Can I contact Administration? It is important. Regards.
started by Deleted Account Apr 24, 2020
1 reply
234 views
im trying to run a game in browser but it says too many files (591>500). Is there a way to circumvent this or can I incr...
started by bigchungus425 Apr 23, 2020
1 reply
274 views
Hi itch.io! i'm creating a games related editor and want to allow users to search for editor plugins made by other users...
started by PsichiX Apr 23, 2020
298 views
No replies yet
I've started making some devlogs but the problem is that i don't have any follower , how can i get some followers ?
started by Deleted Account Apr 22, 2020
11 replies
1,422 views
I want to buy a game and pay with PayPal. After payment, there is a problem, what should I do? (The money has been deduc...
started by asaprhett Apr 21, 2020
1 reply
409 views
I'm constantly getting errors every time I attempt to upload images or files into my itch.io game, it would be great if...
started by adc Apr 21, 2020
196 views
No replies yet
Heya! Ender here! I was wondering if it is possible for me to add a HMTL5 build of my game to my itch.io page? As in, ca...
started by wub Apr 20, 2020
3 replies
1,541 views
Y8 dot com /games/zookoban is my itchio game Zookoban harvested and monetised on their ad-funded site. As far as I can t...
started by Robin Johnson Feb 13, 2020
1 reply
413 views
Hi, I wonder why I get this error: <Error> <Code>AccessDenied</Code> <Message>Access denied.</Message> <Details> Anonymo...
started by Vireldi Apr 20, 2020
342 views
No replies yet
Itch should have more social media accounts like Instagram, pinterest etc etc so that more people know abt it ....just g...
started by Pysch Apr 20, 2020
191 views
No replies yet