Hi guys,
I just wondered what's the usual time itch.io support responds to tickets? I have 2 different ones pending for a month now. Is this normal?
Thank you!
Really don't want to seem impatient, but almost 2 weeks later still no reply. I changed my e-mail here to match the one I used, although I stated my ticket number above too, so theoretically it shouldn't make a difference. Should I interpret the "no-reply" as a reply too, maybe?
I also don't want to be pushy, and this is definitely not how I imagined setting up my project on itch.io, begging on a forum to get a reply from the platform developer so I can split revenue with them... If my question/request is ignored intentionally, it's okay, just let me know.
Gonna join you here. I've reported an issue in here almost a full month ago now, put in multiple tickets (following the instructions), and followed up on the forums and email and nothing. I'd really love to know why these tickets aren't getting addressed after all of this time. I'm starting to lose faith, and therefore interest, in this website for any future projects getting released here because support should NOT be this difficult to get.
Hope things work out for the both of us and will certainly be keeping an eye on this thread.