Really don't want to seem impatient, but almost 2 weeks later still no reply. I changed my e-mail here to match the one I used, although I stated my ticket number above too, so theoretically it shouldn't make a difference. Should I interpret the "no-reply" as a reply too, maybe?
I also don't want to be pushy, and this is definitely not how I imagined setting up my project on itch.io, begging on a forum to get a reply from the platform developer so I can split revenue with them... If my question/request is ignored intentionally, it's okay, just let me know.