Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,736
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,736 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 hours ago
96 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
818 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,902 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,221 views
Could not validate version 15.17.0 of butler can someone help bc im just stumped and i can't find any solutions anywhere...
started by Mattthethundercat Apr 13, 2020
1 reply
196 views
I cant get the game to give credits for the "take pills again' and "C** IN Callys mouth'the pills scene stops advancing...
started by roberthawke2992 Apr 13, 2020
1 reply
243 views
I downloaded the wrong plugin but cannot seem to find a direct support email address. Please don't direct me to the help...
started by tessajg Apr 13, 2020
1 reply
243 views
I am gonna publish a visual novel, but it’s short. Should I publish it, even though you don’t recommend me to?
started by Ripper Apr 13, 2020
2 replies
376 views
Hey guys , I wonder why my first game haven't been published yet ?
started by Deleted Account Apr 13, 2020
2 replies
170 views
i got some real panic when horror games appear. i don't want to see them, and don't want to get recommended. and there a...
started by BASETIDE Feb 25, 2020
2 replies
45,609 views
For some reason, I can't seem to be able to download Among Us. It says I can try and download the android version. I thi...
started by BeatBoxKidGamesYT Apr 13, 2020
1 reply
2,332 views
I have a 64-bit Linux machine, no 32-bit libraries available, so I regularly install games that fail on launch. Is this...
started by birdbert Apr 13, 2020
1 reply
272 views
Hi yesterday my friend played my game and wanted to rate it when he went on the game page and he said that he could not...
started by Vlosyros Apr 12, 2020
3 replies
529 views
My account is set up as collected by itch and paid later. This may be my limited experience, but PayPal and Payoneer fee...
started by Skadrema Mar 26, 2020
4 replies
2,356 views
Dear Developers of Itch.io: It would be really great if when I can search, I can have it so that the search results not...
started by idah6 Apr 12, 2020
2 replies
2,352 views
Dear Itch.io Developers, Community Members, etc: What I am looking for is if Itch.io has support to make it so that a pa...
started by idah6 Apr 12, 2020
1 reply
488 views
Here what it looks like for me: https://imgur.com/a/j1X1MpN If i try to "open image in a new tab" it gets ERR_CONNECTION...
started by Ledokot Apr 12, 2020
265 views
No replies yet
When following a larger number of people, I tend to receive continuous notifications about " X rated Y " and I'm not ver...
started by Tough Squirrel Apr 11, 2020
207 views
No replies yet
Hey all, my game has not yet been released and the file is not yet downloadable, yet the game analytics show the game ha...
started by SRM Games Apr 10, 2020
2 replies
382 views
I want to put in a request to get the genre search organized into a paged format, instead of the endless scrolldown meth...
started by papercut1x4 Apr 09, 2020
2 replies
383 views
I would like to be able to create an HTML5 version of my TTRPGs, that people can access directly in their web browser. T...
started by Helix Sparrow Mar 23, 2020
13 replies
2,002 views
Currently I have released three VR games. Is there any promotion method on Itch? What can I do to make my game known to...
started by Chesstar Studios Mar 23, 2020
10 replies
800 views
As the title says: Can people in China and other Asian countries buy games from itch.io? I'm getting emails from China s...
started by mosgrom Mar 14, 2020
6 replies
2,574 views
I've just bought a new Macbook pro, and for a few days everything was fine. Any game that I download using the Itch app...
started by S1mba Apr 08, 2020
1 reply
2,756 views