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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
388 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
823 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,008 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
When i try to post a new devblog for cytopia i get the error message "error - missing token". I don't know why though. T...
started by Cytopia Apr 06, 2020
1 reply
718 views
QuestionReport games
Is there a way to report certain games?
started by UglyMonkey Apr 07, 2020
1 reply
769 views
Hi, tryed to find a new project I published couple days ago, didn't success, then tryed to find any of my projects, the...
started by Eli Green Apr 02, 2020
8 replies
1,415 views
QuestionUpload Limit
Hi, We've built a VR meditation app for Oculus Quest, that we think can help with folks' stress during this time. We'd L...
started by RefugeVR Apr 06, 2020
2 replies
229 views
QuestioniOS Builds
Hello, It seems that iOS builds (.ipa files) cannot download to one's iPad directly. Is this correct? When I tested down...
started by VINCI Education Apr 06, 2020
1 reply
196 views
It says: We had some trouble connecting your account Invalid state, please try again But trying again didn't really help
started by monolifed Mar 22, 2020
8 replies
890 views
I'm planning on releasing some tools and I would like to be able to charge a monthly subscription amount for this. There...
started by tinspin Apr 04, 2020
2 replies
762 views
hi! im new in the forum,i did a post yesterday but i cant display correctly my videos and images in it,can anyone tell m...
started by dani567 Apr 03, 2020
2 replies
212 views
Heya, we've got someone complaining that their browser wanted to update to play our unity webgl build. We've tried to re...
started by Anduo Games Apr 02, 2020
7 replies
3,819 views
Hey there, Two Games on this Bundle have no Steam Keys. When i press the Button it shows: " There are no keys available...
started by Tari Mar 31, 2020
4 replies
452 views
Hi, couple years ago I created a stupid 24 hour project that I later deleted from shame. Anyway it got $5.10 in gross re...
started by N.SilverWolf Apr 02, 2020
2 replies
2,085 views
Hello, I put a picture in the Social Media Image but if I link my page on facebook, the miniature is the one of the frog...
started by BlackSmith Joe Apr 02, 2020
234 views
No replies yet
I am just about to finalize our Punk Jam but theme editor is missing fonts and stuff like that. What has happened over h...
started by Team Pokitto Apr 01, 2020
1 reply
354 views
Hello, I am experiencing problems with hosting my game. I have uploaded my game and set 'Visibility and access' to publi...
started by Crypt!c Mar 31, 2020
4 replies
2,141 views
It may seem kind of silly but I cant figure it out... Also, I saw a post from 2 years ago saying that all reviews are an...
started by Alemismun Mar 31, 2020
6 replies
3,434 views
Hello, My Dropbox files are invisible from my game's spreader while I see them in Dropbox from a browser. Why ? I can no...
started by stigmamax Mar 31, 2020
167 views
No replies yet
If i do a request to the serverside API i get the following error: {"errors":["invalid api version: expected 1"],"detail...
started by Patrick Hein Mar 22, 2020
7 replies
492 views
so im trying to upload my new game as a .rar file but it doesnt work. i spend 2-3 hours waiting for the upload process t...
started by Protag Mar 29, 2020
252 views
No replies yet
Hey everyone, I develop mobile games and decided to port all of them for PC as well. A couple of days ago I published he...
started by SAVVU Games Mar 06, 2020
10 replies
6,817 views
I just set up a paid game and I still have 0 sales, but someone left me a 1 star rating with this message without even p...
started by ArenaDev Mar 27, 2020
12 replies
1,507 views