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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,752 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
429 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
824 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,016 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
Simply put, it's using an older version of my game's logo for some reason no matter how many times I update the preview...
started by StudioDaeera Mar 29, 2020
5 replies
282 views
Even though my upload speed is good (Tested on speedtest.net ) It still takes forever to upload my game When I test I ge...
started by KilLo Mar 29, 2020
1 reply
529 views
So, I've installed maybe 6 different games, all visual novels, on my computer. They were all installed the same way, thr...
started by Bri OfTheSword Mar 29, 2020
2 replies
1,093 views
I'm talking about the review accompanied by 5-star ratings, not the comment section. Sometimes I check my games reviews...
started by max levine stuff Mar 28, 2020
3 replies
580 views
I'm trying to claim whatever I can from the 100% off sale, and I keep coming across games I already own. How can I filte...
started by iAmTKing Mar 29, 2020
193 views
No replies yet
Firefox has just adopted a stricter Feature Policy [1]. Previously, it treated itch.io <iframe> attributes allowfullscre...
started by 2020 Mar 18, 2020
2 replies
405 views
Hello im very new to this claiming the game thing and im a little bit confused if i do claim a game having a 100% sale w...
started by Hazelnutti Mar 28, 2020
2 replies
3,249 views
Not a huge deal, but it would be cool if I could get an email when there's only a few external keys left for a game. One...
started by William O'Connell Mar 28, 2020
249 views
No replies yet
" Bought, claimed & gifts " page 21 onwards gives copies of page 20. (you need > 1000 items in your library to reproduce...
started by ii111one Mar 25, 2020
5 replies
362 views
As i try to download a game from the App and the website they are slow that they end up in error going back to re-downlo...
started by MarcosDestroyer Mar 27, 2020
2 replies
645 views
How to set my project as "updated" or "update"? I'm using external links for downloads if that is important.
started by TFMG Mar 26, 2020
2 replies
231 views
I have here a VERY simple three letter word generator, however on .exe and Apk build it works fine but when i put it on...
started by Making English Fun Mar 26, 2020
1 reply
238 views
Soo... bear with me, because I'm losing my patience. So I'm trying to download a game. And a month or two ago that would...
started by Torre82min Mar 26, 2020
2 replies
241 views
I've downloaded the app: skillwarz_56_Mac.zip 490 MB and I opened the zip file and when I try to launch the app I get th...
started by Woody60 Mar 27, 2020
1 reply
1,320 views
A few days ago, a creator named Kenney put up some asset bundles of his as free assets. I added them to my library for f...
started by masonwheeler Mar 25, 2020
7 replies
520 views
I want to uninstall game from my windows PC but it does not appear in my "apps and features" and cannot find how to unin...
started by Jay Mar 27, 2020
351 views
No replies yet
the only available button is for a pdf file with instructions for the downloads and the steam key. i managed to get succ...
started by elkatavo Mar 22, 2020
2 replies
303 views
We currently have some physical games, some novels, and we're planning on some digital games in the future. As it stands...
started by justin619 Mar 25, 2020
2 replies
434 views
I've gotten 3 or 4 messages in the past few days that are all pretty much... Hi! I recently purchased the Social Distanc...
started by Ponywolf Mar 25, 2020
2 replies
265 views
If you go to an item's download page after paying for it, there are suggested items that may be similar to what you just...
started by AfroScribble Mar 26, 2020
234 views
No replies yet