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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
977 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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1,404 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,353 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,526 views
I’m building a small HTML5 memory game called MemoriBak, and I want to make it more visually pleasing for players. The...
started by MemoriBak 3 days ago
1 reply
28 views
I've mentioned this before, where I had updated my game, but it wasn't showing up in the "Recent" tab. The answer I was...
started by Honey Queen Studios 31 days ago
13 replies
398 views
This is a strange problem in one of my previous accounts, I can publish works normally and can be indexed, but for some...
started by Old times dream 4 days ago
4 replies
55 views
I haven't got a reply for a long time months ago. What is the reason About support
started by Old times dream 4 days ago
33 views
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I want to download Attack on Survey Corps for Android, but I got stuck in 352 mb always, why? Is there someone has same...
started by Emiyaya 4 days ago
3 replies
58 views
Initially, my game was unlisted because I wasn't ready for anyone to see it. But then playtesting started and I set it t...
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8 replies
94 views
Hi, I've made a game in Unity version 6.2. I want this game to have unity's minimal webGL template so that when I embed...
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1 reply
46 views
Hi! I’m hoping someone here might have experience with this. I recently uploaded my first game to itch.io after workin...
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1 reply
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Hey! I’ve been waiting for my DMCA reinstatement for a while now (it’s been 35+ days), but haven’t heard any respo...
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6 replies
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Hello everyone, I’d like to bring up a topic that hasn’t been discussed on the forum since 2023 — the criteria for...
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4 replies
164 views
I've been using RSS feeds for about a year to get notified about new releases and it's been working well, until a few we...
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Hello, I made and published my game almost a year ago (February 15th, 2025 - latest update: May 10th, 2025) and it's sti...
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I just want to ask a simple thing and that is how can i post on the release announcement community as a beat maker
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I've got a game I've been making with Dyad and Gemini AI, it's all in .ts and .tsx files, but it has an index page. I've...
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Is there any way for me as a reader of some interactive fiction games, to edit page styles/colour schemes? I have asked...
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55 views
Hi, all! Request : 322528. I'm wondering if anyone has experienced something similar, that all my comments to other part...
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