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itch.io Community » itch.io » Questions & Support

DMCA Reinstatement Taking Too Long

A topic by AcchiHaven created 13 days ago Views: 130 Replies: 6
Viewing posts 1 to 2
AcchiHaven13 days ago

Hey! I’ve been waiting for my DMCA reinstatement for a while now (it’s been 35+ days), but haven’t heard any response back from support

Just wanted to ask , does this process usually take this long, or is it a big/complicated process that needs some time isn’t easily reinstatable?

My support ticket ID is #322255, you guys probably know more about the situation from that ticket. I think it’s mostly resolved on the claimant’s side, it just needs to be fixed or reinstated from your end.

Any update or transparency from the team would be super appreciated!

Reply
No Time To PlayModerator13 days ago (1 edit)

As explained in the rules of this category, the people you're addressing are unlikely to see this topic, and in any event they would reply to your ticket, not here. I've let our admins know about it.

Reply
AcchiHaven13 days ago

Thanks for letting the admins know,  really hope the issue can be addressed soon.

Reply
AcchiHaven9 days ago

Hey, just checking in, it’s been about four days since I posted this, and I haven’t received any email from support or seen any update yet. My support ticket ID is #322255.

Could you please check this and let me know if it’s possible to reinstate the pages? It’s been about a month and a half now, so any update or even clarification on whether I should keep waiting a little longer would really mean a lot. Thanks!

Reply
No Time To PlayModerator9 days ago

No, it's out of my hands now. I've already let our admins know when I said I would. But four days isn't a very long wait at all, from what people say.

Reply
AcchiHaven9 days ago

Got it. I understand four days isn’t long, but it’s been about a month and a half since this issue started, so I’d really appreciate any update or resolution soon. Is it possible to speed things up a bit or have the admins check on it sooner?

Reply
No Time To PlayModerator9 days ago

Telling our admins about the ticket ID was supposed to speed things up. If they didn't get around to it either, there's no-one else.

Reply
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