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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,781 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
662 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
845 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,196 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,279 views
Hi everyone, I'm reaching out to those of you who are in the same boat. My game was suddenly removed from search visibil...
started by TheLewdCult 67 days ago
5 replies
3,770 views
i am taking my first payout and have a question , like how much time does it take ? for a payout
started by Darknesscapeee 65 days ago
62 views
No replies yet
Hey everyone, I'm currently working on my 2D side-scrolling game HEY HEY , and I've run into an issue after uploading th...
started by BigBgameDesigns 65 days ago
57 views
No replies yet
To whom it may concern, It has come to my attention that numerous works and projects of an adult nature have been summar...
started by contagonist 73 days ago Last page
127 replies
20,024 views
Hi, I'm having troubles with playing game updates. As I recently played "Ms Denvers" v. 0.1.1.1 and downloaded the updat...
started by Ropie58 66 days ago
2 replies
165 views
Either return my purchases to my library, or refund me my purchase! The game I purchased did not violate any laws nor di...
started by HellishLimbo 71 days ago
31 replies
1,633 views
Removing games from my library that I purchased and making them undownloadable-then ignoring all of my support requests-...
started by Sumrak1337 67 days ago
5 replies
414 views
It just doesn't make sense to work on the game that won't get any plays just because it doesn't appear in the newest lis...
started by Labaskogama 66 days ago
82 views
No replies yet
Hi, A player reported that my game's download link is being flagged as "quarantined." This isn't the first time, my page...
started by AADev 66 days ago
1 reply
100 views
I couldn't figure out how to get the third picture in Sol's 18+ album , and was wanting some directions! Thank you for y...
started by June 67 days ago
1 reply
89 views
Are you, as a company, planning to refund your customers? Or are you planning to just rob us?
started by Citizen_Grub 69 days ago
8 replies
664 views
the line "simply, there’s a lot of content on itch.io you will find nowhere else!" is no longer true, since a lot of c...
started by KioTheSmall 67 days ago
1 reply
138 views
hi support moderator! QGB plans to launch tomorrow, so in about 16 hours, and i need a few stragglers removed, hopefully...
started by Queer Games Bundle 67 days ago
4 replies
225 views
A petition has been made and already been signed by 150,000+ people. If we all sign, then maybe we can keep payment proc...
started by MaxTitanium223 72 days ago
8 replies
1,078 views
Hello people, I got stumbled on an obsticle on the way which I couldn't get through, Taxes, I can't understand how taxes...
started by DevGodot 67 days ago
2 replies
304 views
FeedbackFlaws
Allows itch.io to see reports on whats flawed in their updates.
started by BrainyHybrid 67 days ago
1 reply
99 views
So according to Itch's last update, the shadowban is supposed to be temporary measure, and NSFW creators are supposed to...
started by InkSpider 67 days ago
186 views
No replies yet
Hello, NSFW games doesn't shhow up even thougth i'm searching for specific tags and have my show nsfw content check box...
started by E-NEKO 72 days ago
20 replies
2,756 views
Hello I have a payout (ID: 187792) in review for 27 days, I know it may take around two weeks sometimes but it has been...
started by Di3goalmeida 68 days ago
1 reply
130 views