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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
665 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
845 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,197 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,280 views
Hi. I installed first by just clicking on the setup file, seemed to work. The app is available on my Pc. However, absolu...
started by ZazatheBlind 63 days ago
1 reply
68 views
My account is set up properly and I keep getting "payment processor failed payment" for both Queer Games Bundle 2025 and...
started by MiaQc 62 days ago
67 views
No replies yet
‎Dear itch.io team, ‎ ‎I’m reaching out today with a sincere and hopeful request. ‎ ‎I'm an independent crea...
started by Kendrick ML 64 days ago
5 replies
197 views
So I was thinking of selling my game. But I didn't see anything about direct bank transfers. So I was wondering if that...
started by 8bityoro 64 days ago
1 reply
326 views
Questionmultiplayer
Hello everyone, I’m currently developing an online multiplayer game using the Godot engine, and I’ve encountered a s...
started by Doni king 62 days ago
37 views
No replies yet
Is anyone else having this issue? I have adult content enabled on my profile (and historically have been able to find su...
started by nixorre 73 days ago Last page
109 replies
40,721 views
I have the setting to allow it but it is not showing up and the categories for it don't either. Even directly searching...
started by Wolf45 73 days ago
6 replies
1,062 views
I have seen that there are exceptions for browser games with larger sizes, is it also possible to get a larger limit on...
started by Cella34 63 days ago
60 views
No replies yet
Hey everyone, hoping someone can help me out. I have an issue where none of the games I download to my PC have backgroun...
started by green sparrow 63 days ago
59 views
No replies yet
It's the same story you've heard, someone just starting and wondering who cars and where it's going. Does any of this re...
started by DrTomorrow2025 63 days ago
50 views
No replies yet
Need I say more let's start promoting replacements
started by Bokune 72 days ago
14 replies
2,239 views
My ticket number is 293269. My game was taken down during the recent wave of payment processor, but it’s actually a co...
started by NLCH 64 days ago
1 reply
164 views
I am from Turkey, and Paypal/Stripe is banned in my country thus I can't use them to buy games. I have bought games befo...
started by baylenin 69 days ago
4 replies
1,322 views
The page also claims the game has been viewed 0 times today, despite being played over 300 times. I'm kinda worried the...
started by Varii 64 days ago
3 replies
186 views
Hi everyone! I have uploaded my RPG Maker game to Itch.io (web version), and I'm trying to get it to scale properly when...
started by RATASOFTWARE.INC 65 days ago
1 reply
107 views
Hi, I'm having a problem uploading an MP4 file to a comment. I made a cute video for the game Desktop Goose , and would...
started by LowKeyDev 65 days ago
58 views
No replies yet
On my profile page, there’s posts/comments counter that show that I have written 83 messages, 84 if you include this t...
started by IndieWarrior 65 days ago
84 views
No replies yet
I developed an online MMORPG game that is already launched and working on other platforms, such as Steam, Google Play, e...
started by yyy1505yyy 65 days ago
49 views
No replies yet
I'm having trouble getting the Itch app to connect to the internet, despite my Chromebook itself being connected. I trie...
started by Melontree 93 days ago
1 reply
375 views
Hi! I know there’s so much else happening, but I posted a game jam last Friday that’s meant to start in 8 days… an...
started by Playful AI 66 days ago
4 replies
167 views