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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
664 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
845 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,197 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,280 views
hi I downloaded a game that said it was able to be played on Linux 64 but idk how to start it now that it is in my files
started by Josh_DS Aug 19, 2024
9 replies
299 views
Hi everyone, I’m facing an issue with my game, “SpongeBob’s Evil Clone 2.” Recently, the game reached the popula...
started by Code Chaos Games Aug 17, 2024
12 replies
537 views
I bought a new mouse for my computer. Model ARDOR GAMING Fury. (Version with wireless mode). I charged it all day. But w...
started by Kotofey124 Aug 19, 2024
1 reply
319 views
Lets say i'm a dev and i want to upload my game to itch.io, i know steam has a 14 days refund policy but then you also l...
started by VOIDKARMA Aug 16, 2024
2 replies
617 views
Good day. Tried to check and download a game i had bought long ago. Wanted to get the latest updated version of it. I us...
started by Rene2432 Aug 17, 2024
4 replies
1,486 views
How does itch.io sort games by these criteria: popular, new&popular, top rated, top sellers, most recent?
started by bpwddsg Aug 15, 2024
5 replies
287 views
I have a problem, I have a FullMODE game, and I finished it a year ago in Gdevelop 5, because it is already older in Uni...
started by KittyCreamPuff Aug 17, 2024
3 replies
243 views
I have read the rule and followed the same instruction I have uploaded the cover photo as well it's been 2 days cannot f...
started by VoidTales Aug 17, 2024
1 reply
158 views
If I publish a game page as "In Development", just to gather followers and post devlogs, ie. to be able to promote my ga...
started by Alienplay Aug 15, 2024
16 replies
730 views
I can't access some of the bundles in my library, even though I have already paid for them. The download pages for these...
started by DashaGameStudio Aug 16, 2024
102 views
No replies yet
Hi! Since I didn't accept a payout on paypal in time, paypal just cancelled it. How can I get my payout? I'm trying to e...
started by Reaver Workshop Aug 16, 2024
2 replies
184 views
添加语言修改功能,每次都需要翻译很麻烦!
started by ipoi Aug 16, 2024
159 views
No replies yet
Hi! I've been working on this project for a decade and it's almost ready! It works well hosted outside itch, and also em...
started by elyneknight Aug 15, 2024
2 replies
170 views
What happened to the 'Games Like This' pages that used to show up under the rest of the options (usually underneath 'Add...
started by StelasEldrasia Aug 16, 2024
114 views
No replies yet
What is the resolution needed for the background on the game page?
started by IRKAR Aug 16, 2024
100 views
No replies yet
I've been waiting for more than thirty days for my payment request to be reviewed. I've sent an email to support and hav...
started by TooIzzi Aug 10, 2024
2 replies
236 views
EDIT: I think I got the gist of it. In the mean time I had also found a really great channel which seems to explain more...
started by BungerColumbus Aug 15, 2024
3 replies
218 views
I can not find any games about sexy contend on my search.Does anyone know why?How to solve that.
started by zhang jie Aug 13, 2024
3 replies
207 views
I’ve been here for a few years and released quite some stuff. Recently I released Pigcrawl (not a link to the game, ju...
started by Gunroar Aug 14, 2024
4 replies
256 views
I added an asset about a month ago, but it still does not appear in searches. Is there anything else I should do?
started by Fixels Aug 14, 2024
1 reply
195 views