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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,337 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 32 days ago
3 replies
2,134 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
580 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,734 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,823 views
I finally got around to paging through a large bundle i bought last year, and clicking into each game to check its genre...
started by GemmaRose628 Nov 08, 2021
245 views
No replies yet
How do I get this button? I can't find a option for adding this button in the Edit Game tab
started by LionCatDev Studio Nov 08, 2021
2 replies
351 views
I'd like to be able to: 1. Only show jams for video games (no board games) 2. Only show jams that are in english. 3. Onl...
started by curtastic Nov 07, 2021
197 views
No replies yet
started by Suspended Account Nov 01, 2021
1 reply
1,894 views
Hello, In page Layout option I choose to hide screenshots (Hide Sidebar). And I am showing screenshot inside Page Detail...
started by Only4Gamers Nov 06, 2021
279 views
No replies yet
Same issue described here: https://itch.io/t/738408/issue-with-new-devlog I pasted an image (on windows, Chrome) from my...
started by Matt Hughson (NES Dev) Nov 05, 2021
167 views
No replies yet
Good evening I recently changed the address of my page but I prefer to go back to the old name. He tells me, "you recent...
started by Henry Stéphane Nov 04, 2021
3 replies
395 views
If I have the authenticator app on my phone and I accidentally delete the app, how will I be able to get through into my...
started by Inexplicably Jane Oct 30, 2021
2 replies
282 views
I just requested a payout to PayPal and was hit with a 19% payment processor fee. I've sent and received money via PayPa...
started by Girkov Arpa Nov 02, 2021
2 replies
648 views
Hey everyone! I wanted to give some players an option to buy the game for a cheaper price. Similar to community copies b...
started by Martin Nerurkar Nov 04, 2021
1 reply
527 views
how do I put my itch.io game on sale for Christmas?
started by auoroa Nov 04, 2021
1 reply
267 views
Hello, I wanna install the itch.io desktop app and every time I try to go and click the download button on https://itch...
started by UnknownUser752 Oct 31, 2021
13 replies
3,306 views
Hello everybody! I have some kind of problem with the setting up of our creator page. Something like a week ago, we (our...
started by Salmorejo Games Oct 31, 2021
5 replies
1,169 views
Hi all, I was hoping someone could help me out. I am new to CSS and I have been trying to mess around with make my page...
started by Mohamad Ali Awarkeh Nov 03, 2021
251 views
No replies yet
I know the title sounds confusing, so let me clear up. I recently downloaded a few itch games, and used desktop shortcut...
started by VirtualBeast1 Nov 03, 2021
360 views
No replies yet
Please someone tell me how tips work. I got tipped 50 cents and my game was in sale for 50 cents, but then it showed me...
started by Nevada Vacho Nov 03, 2021
124 views
No replies yet
Would be nice to get an email when someone adds my game to one of their collections. I didn't know that my game was adde...
started by curtastic Nov 03, 2021
286 views
No replies yet
no he podido publicar mi juego Primero no me deja poner el precio Luego desaparece la ventana donde de aloja el archivo...
started by Dylan INK Nov 02, 2021
155 views
No replies yet
https://artifacts.itch.io/mp-millionaire According to the game's information, i should also be getting a steam key but I...
started by WrongRookie Nov 01, 2021
2 replies
248 views
suppose game name is Karlson and it is inside a folder named KalrsonLinux I first use chmod +x Karlson then ./Karlson it...
started by asmit2803 Oct 31, 2021
6 replies
446 views