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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,338 topics · Next page · Previous page · First page
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Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 32 days ago
2,142 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
580 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,748 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,823 views
Hi! I tried to upload an interactive text with a Zip file, but it does not work. "There was a problem loading your proje...
started by LucianaCicirelli Nov 16, 2021
2 replies
402 views
I published a game several hours ago .but i cant search it or browse it. why ? https://onebitman.itch.io/lucky-cooky
started by eeeyes Nov 16, 2021
4 replies
200 views
Hello, The 27th annual IFComp has just ended--I made 2 entries in it, and I was hoping to provide a link from a 3rd-part...
started by Andrew Schultz Nov 16, 2021
98 views
No replies yet
Im a Host for the Jame Gam Game Jam. I always wondered, is there a way to auto reveal the theme? Like, editing the game...
started by tiimo Nov 16, 2021
156 views
No replies yet
I'm the creator of a NSFW game called Taste Of Life, and around a week ago I released a Major Update to the game, one th...
started by Daruko01 Nov 15, 2021
2 replies
254 views
so every time i open any browser play game it wont let me play it its just a blank screen so i tride embeding it onto a...
started by shortchapink Nov 14, 2021
5 replies
516 views
hey =) i've been searching about itch.io position about in-play ads(ads that show in game objects IN your gameplay, with...
started by WeatherStone Nov 12, 2021
4 replies
326 views
My game Platwormer was 1st and 2nd on the list of Platformers, and something like 30th in popular games, but now it's ju...
started by BobboDev Nov 14, 2021
1 reply
169 views
Our collective has a bot that tells us the follower count from Twitter, Mailchimp, etc. once every month. We would also...
started by chr15m Nov 14, 2021
185 views
No replies yet
Is it possible to move games from one collection to another or merge. For some reason I have 2 and just want the one and...
started by Creaky Bones Nov 14, 2021
263 views
No replies yet
I was working on my submission page for Lone Rabbit's Pastime jam, and I left the tab open because it was taking a long...
started by Edsknife Nov 13, 2021
4 replies
231 views
For some reason itch is seeing its app as a "3rd party" and as a result I can't download anything unless I do it through...
started by chris2hill Nov 13, 2021
175 views
No replies yet
I'm trying to make a auto updater script for crab game for Mac that fetches the game from itch.io and auto patches it an...
started by LowSpecGamerROBLOX Nov 12, 2021
7 replies
1,982 views
Why can't I upload games? It doesn't exceed 1GB.
started by XHS5720 Nov 12, 2021
2 replies
209 views
Hi! I released a webgl game meant for students in my country 2 weeks ago. When the game was first released, players said...
started by woodenstick1234 Nov 10, 2021
2 replies
237 views
I open up "Visual Novels" and am suddenly flooded with what looks like pornographic pictures/covers here and there. Is t...
started by Watchman121 Nov 06, 2021
8 replies
11,907 views
I sent an email a week ago requesting to change the ownership of one of my games ( https://isabellabs.itch.io/vela) from...
started by mut Nov 09, 2021
3 replies
491 views
I vaguely remember when signing up years ago, it said something that you couldnt have multiple accounts that paid out to...
started by ALLIE CAT GAMES Nov 08, 2021
6 replies
2,575 views
Good evening, *so, I am speaking like this as a joke with me and others but I am think that the more i do this, the high...
started by Deleted Account Nov 09, 2021
148 views
No replies yet
I initiated a payout with paypal and after it went through, I got an email from paypal saying that I needed a business a...
started by Hummus Man Nov 04, 2021
7 replies
397 views