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Paypal Returned/Returning my payout to Itch

A topic by Hummus Man created Nov 04, 2021 Views: 339 Replies: 7
Viewing posts 1 to 2

I initiated a payout with paypal and after it went through, I got an email from paypal saying that I needed a business account and after speaking to the support (paypal) they said that the funds would be refunded to itch as I'd recieved them on a non business account. They also said the the funds would show up as refunded to itch. 

I've been trying to contact support to see if they can re-initiate the payout but I've not recieved any comunication from them. (I emailed support 2 days back). Can anyone get me in touch with itch support or let me know what I should do in this situation?

Thank you!

Moderator

Please stand by, support is very busy. They probably didn't get to your ticket yet. Reply here if the situation persists much longer.

Is there any time frame? I understand that they are busy but I would like to know an estimate on when they would be available. 

Moderator

Support has to prioritize, so it's hard to say. Normally money issues are considered important but it depends.

Ok. 

Thank you for you reply.

I'll wait for a few more days and get back to you if nothing happens.

(1 edit)

It has been a week since I sent the support email. Still haven't recieved any reply. Please do help.

Support request (96654)

Moderator(+1)

I've let an admin know.

Thank you!

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