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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,799 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
780 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,284 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
I couldn't figure out how to get the third picture in Sol's 18+ album , and was wanting some directions! Thank you for y...
started by June 70 days ago
1 reply
90 views
Are you, as a company, planning to refund your customers? Or are you planning to just rob us?
started by Citizen_Grub 72 days ago
8 replies
669 views
the line "simply, there’s a lot of content on itch.io you will find nowhere else!" is no longer true, since a lot of c...
started by KioTheSmall 70 days ago
1 reply
141 views
hi support moderator! QGB plans to launch tomorrow, so in about 16 hours, and i need a few stragglers removed, hopefully...
started by Queer Games Bundle 71 days ago
4 replies
228 views
A petition has been made and already been signed by 150,000+ people. If we all sign, then maybe we can keep payment proc...
started by MaxTitanium223 76 days ago
8 replies
1,091 views
Hello people, I got stumbled on an obsticle on the way which I couldn't get through, Taxes, I can't understand how taxes...
started by DevGodot 71 days ago
2 replies
320 views
FeedbackFlaws
Allows itch.io to see reports on whats flawed in their updates.
started by BrainyHybrid 71 days ago
1 reply
102 views
So according to Itch's last update, the shadowban is supposed to be temporary measure, and NSFW creators are supposed to...
started by InkSpider 71 days ago
186 views
No replies yet
Hello, NSFW games doesn't shhow up even thougth i'm searching for specific tags and have my show nsfw content check box...
started by E-NEKO 76 days ago
20 replies
2,778 views
Hello I have a payout (ID: 187792) in review for 27 days, I know it may take around two weeks sometimes but it has been...
started by Di3goalmeida 72 days ago
1 reply
131 views
I published my game five days ago and waited two days for it to be indexed, but nothing happened. I read and did everyth...
started by ozgurecenk 72 days ago
3 replies
202 views
We're trying to resolve an active copyright infringement problem by a website "ae-share". The reason we're requesting th...
started by abem77 81 days ago
8 replies
291 views
"Content that wouldn't be appropriate to be seen by acquaintance walked past your screen." How in the heck would the itc...
started by DevOwlCreator 71 days ago
96 views
No replies yet
I have heard all sorts of complaints about losing access to games that may or may not be NSFW (and most definitely remov...
started by letsmaybeLP92 74 days ago
8 replies
749 views
Our game jam ended almost 20 hours ago and it still hasn’t released the results for it. How do I fix this?
started by Crabby Games 73 days ago
1 reply
126 views
I noticed a couple of my games got tagged “unspeakable” somehow, and I definitely didn’t set that tag on them myse...
started by fluffy 73 days ago
6 replies
401 views
In the dev Dashboard, if you click on "Analytics" for a game, there's a bar at the top showing total Views, Downloads, B...
started by DinoMC 73 days ago
83 views
No replies yet
Hello Itch.io Support Team, I wanted to start by expressing my understanding and sympathy for the challenges you face in...
started by Ero Chat Dev 73 days ago
3 replies
384 views
Or, to be more precise, I have the following question, and I hope you don't mind. It's about whether yuri, or otherwise...
started by TheDarknessZs 73 days ago
1 reply
137 views
My telemarketing tycoon, where you have to manage an office ( https://emobetty.itch.io/kiss ), and expand your company i...
started by Betty 74 days ago
5 replies
217 views