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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,958 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
937 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,293 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,096 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,452 views
Support reached out to me on February 14th and asked me to reply to the mail within 30 days. I responded on the 15th and...
started by Deafpervs Mar 05, 2023
197 views
No replies yet
Heya, sadly this problem is persistent. We get about one of these per day. They are always different accounts, so bannin...
started by Anduo Games Mar 05, 2023
1 reply
208 views
i bought the wrong game for 3 dollars and I want to make a refund the game is piko park by sokpop I deleted the game fro...
started by OURABIG Mar 04, 2023
5 replies
382 views
I bought a tool twice, contacted staff by email, and got an automatic reply, but after a day I didn't get any manual rep...
started by yanr Mar 04, 2023
3 replies
373 views
I have made multiple assest packs but i always don't get much views How should i make the game more people on the itch.i...
started by AdamGDA Mar 05, 2023
139 views
No replies yet
I would like the ability to create download keys for people who’ve added my game to a collection so that I can give th...
started by andrewdoull Mar 04, 2023
181 views
No replies yet
started by Suspended Account Mar 04, 2023
180 views
No replies yet
People have asked about it before, but I was wondering if there has been any news regarding a timeline for this feature?
started by Goaty Goats Mar 04, 2023
182 views
No replies yet
i published my game 2 days ago but it hasn't been indexed so far, i was wondering how long will it take and if is there...
started by core-knee Mar 04, 2023
2 replies
257 views
Hi, the deadline for our Game Jam has passed, but we haven't been able to see the results. It has been 4 days and the me...
started by Init-b10s Mar 03, 2023
1 reply
261 views
yo itch can we upload an not gaming related app, (it's an renaming files app) ?
started by styloo Mar 03, 2023
2 replies
216 views
I keep seeing people posting on TONS of other itch.io creator's pages with things like "Check out our new game! [itch.io...
started by SlowComer Mar 03, 2023
3 replies
443 views
Hello! I upload a first project 2 weeks ago, it's published and I read info about gettting indexed and project matches a...
started by NinadX Mar 03, 2023
2 replies
222 views
I've been seeing a lot of accounts spam their game's links (mainly 18+ games) in every game page on itchio. Whats up wit...
started by Tejas Joshi Mar 03, 2023
1 reply
260 views
As the title said, why dont purchases end up in your library?
started by SebastianWardana Feb 25, 2023
9 replies
478 views
Hi. I've uploaded my project approximately 12 days ago, February 16, and it still isn't indexed. It is a paid project wi...
started by SX Cells Studios Feb 28, 2023
4 replies
558 views
I submitted a report on each game But I just wanted to report the user because he has a history of this kind of stuff in...
started by 🕹️swagshaw Mar 02, 2023
203 views
No replies yet
Hello. In my game im going to have a highscore list and user accounts. But i dont want players to register in any way. I...
started by NemphisGames Mar 02, 2023
1 reply
1,364 views
Sorry if this is a FAQ, but I couldn't find a clear answer. I get submitted games need to be free, but is $0 or donate a...
started by Rat iemand Mar 01, 2023
2 replies
536 views
So, I have my itchio launcher in local disk. I wanted to change the location of the itch-player and put it into program...
started by Riru Mar 01, 2023
2 replies
916 views