Where was the communication that you were giving me more time instead of me having to send you several emails to figure out what could be the solution?
> Why didn’t you update your account to be in compliance within the timeline we gave you?
Because as stated in my first-ever response to you that I don't have Paypal or Stripe in my country and those are the only options you have for the "direct to you" payout method. I had 0 response from you after that. I sent you multiple emails and kept reminding you that the 30 days period is running out for me and there is nothing I can do. Yet, you only decided to respond after 2 months with your "final decision".
How is it that I got my first email back on February 14th telling me to change to "Direct to you" and still kept the "collected by itch" option till 20th April? The only difference was that on February 15th I offered a 10% revenue share (used to be 0%).
My mod mistakenly downgraded the revenue share to 0% again back on the 16th or 17th of April and then we got the email on the 20th of April that the decision is final.
If revenue share was never an issue, then how come you didn't change my payout option back in March after 30 days since the first email?
When you opt your account into our payouts system, you are asking us to take on the liability of selling your work on all of our merchant accounts, payment processing services, etc. As described in the email, there are many factors that contribute to the risk associated with running an account for someone. Our goal is to enable the most creators to use our service as possible. However, when a seller knowingly shares content that may pose potential issues, it becomes unfair to the rest of the creators we serve.
I try to avoid mentioning revenue share in these types of discussions, as we aren't asking people to set their rev share to anything specific to get access. But, the arrangement I described above can be especially disheartening when many of these sellers also set their rev share to 0. I'm fairly sure the devs are very much aware of the risks and are purely taking advantage of the situation. It's a lose-lose situation for itch.io. Unfortunately that leaves us in a tricky position and we sometimes need to make the difficult decision about what accounts are eligible for certain features.
Hope that gives you some clarity about our process.
Support reached out to me on February 14th and asked me to reply to the mail within 30 days. I responded on the 15th and since then there has been no reply from support and I don't know if the issue is going to get resolved or not. Please someone take a look into it.
