itch.io

Why didn’t you update your account to be in compliance within the timeline we gave you? We very clearly communicated our requirements to you.

how come you didn’t change my payout option back in March after 30 days since the first email

We gave you more time. Since we knew more accounts were going to be affected we wanted to build out a system to enable the transition of accounts such the all pending earnings are delivered in the fairest way possible. Since it took time to get this tested and deployed, you got more time to sort out your account without us making any forced changes. Based on the info you’ve shared, you made no changes to your account and waited until we actually triggered the update for the final payout. So, despite the notice we sent you, you were able to utilize our Payouts system for a bit longer.

You changed your revenue share during this time period under your own volition; no one on our team asked you to make any changes or told you that making these changes would have any effect. The changes you made during this time had no bearing on the preparations we were making for rolling out reduced Payout availability. You were already notified that you were affected at this point.

Additionally, we noticed the confusion you had in a support message you sent to us more recently and even offered to retroactively change the revenue share setting on purchases that had already happened. This is something we typically never do, but we wanted to do right by you because we didn’t want you to feel like you were misled. For whatever reason, you’ve left this information out in your public posts.

I’m sorry for the somewhat stern response, but I feel like you’re trying to push some weird angle with regards to the revenue share, and at this point it’s misleading others. This we do not appreciate.

Once again, I’m sorry that you account was affected by this, but we are trying to make this transition for you as smooth and fair as possible for you. Hopefully you can at least see that.