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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,973 topics · Next page · Previous page · First page
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
950 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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1,321 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
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5 replies
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Recently I bought a game, Nun massacre. A few days after it took more money away and I thought nothing of it. It took so...
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1 reply
248 views
Greetings and salutations, With the recent devastating earthquakes that hit both Turkige & Syria, I am wondering if ther...
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468 views
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Good afternoon, I'm having a common issue, but I still need some feedback. Is everything okay with my asset? Did I do so...
started by Mary Betetiro Feb 24, 2023
6 replies
378 views
started by Suspended Account Feb 27, 2023
7 replies
401 views
I uploaded Zombie Monster Pixel for $2 In "Game Assets" on January 21, 2023. But, it is Cannot find on "game assets" yet...
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2 replies
211 views
Hi. I am currently trying to upload an HTML5 game that communicates with a server (it's an .io game). But since the orig...
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266 views
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148 views
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Is it legally acceptable to upload applications or projects that are not games or do not relate to game development as a...
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1 reply
177 views
I know recently you updated the limit of files in the .HTML format from 100-500 to 1000. My current collab partner and I...
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119 views
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7 replies
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So i put completely wrong info when testing something, and accidentally submmited it. It's been more than 2 weeks since...
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130 views
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Hello is there any way with the itch.io API to get featured jams in order from most popular and more informations for ea...
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1 reply
252 views
Hello, I've recently published a Game Jam page here: https://itch.io/jam/lv-99-game-jam a few days ago. But it's not sho...
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Hi! I'm Dizzy and I recently graduated with a degree in Music Production. I want to pursue work in sound design and musi...
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375 views
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3 replies
608 views
I have a game, which a few people have already bought. I'm about to release a second, and I'll bundle it with the first...
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253 views
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784 views