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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,981 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
962 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 52 days ago
1,356 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,230 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,502 views
I have been patiently waiting for 8 days. I know things are behind and that my first game that has a price tag takes lon...
started by Jeremywalker7443 Feb 07, 2023
1 reply
219 views
I'm pressing to start it but it won't start up can someone help?
started by StraightGriffith Feb 05, 2023
1 reply
208 views
Hello! I'm looking to fetch my own games' HTML pages. F.E: " https://blawnode.itch.io/mygamename " Trying to make a web...
started by Blawnode Feb 04, 2023
1 reply
475 views
In Safari on iPad, there is now a default setting called "Prevernt cross-site tracking". Unfortunately, this breaks loca...
started by jaredkrinke Feb 04, 2023
8 replies
1,164 views
Today is the 48th day my payout has been in review. I have attempted to email support twice and replied to an open ticke...
started by TLiaD_Kristofer Paul Schreiner Jan 27, 2023
2 replies
419 views
Is there a way to hide the fullscreen button when embedding a game onto a website? I can't see any option in embedding s...
started by alexkcurtis Feb 05, 2023
277 views
No replies yet
Hello everyone, hope ya doing good! Wondering if I can jusy publish a game on Itch.io as a "coming soon" type of game. H...
started by Plubu Feb 04, 2023
5 replies
714 views
On iPad, if you play an HTML 5 game and then the tab reloads, you end up in the game's trailer for some reason. If you g...
started by jaredkrinke Feb 04, 2023
1 reply
163 views
Basically some submissions were disqualified, do their ratings on other users submission entries still stay?
started by Qooorti Feb 03, 2023
161 views
No replies yet
who knows how?
started by Super Games Studios Feb 02, 2023
3 replies
296 views
Hi, I have read the rules & it said after 1 day please contact support. Which I have. I have also emailed & still no rep...
started by Bloody Vulpine Feb 02, 2023
2 replies
334 views
I was wondering if Itch.io's API had endpoints to fetch my blog posts. I don't see anything in the documentation for it...
started by Audio Elk Feb 03, 2023
273 views
No replies yet
Hi! I'm using unity to develop a VN (using naninovel asset). the whole game works like a charm, but I have a video , whi...
started by Dildo Hero Games Feb 02, 2023
245 views
No replies yet
This is how my store page looks like. However, my text editor looks completely normal (as intended) when I’m editing t...
started by babblegumsam Jan 31, 2023
4 replies
374 views
Hi all, I was uploading my Game Maker Studio 2 HTML 5 game and playing around with the browser settings, and noticed aft...
started by Ethan's Byproducts Feb 02, 2023
180 views
No replies yet
Hello! I finished the interview and the validation is pending for quite some time. I was wondering how much time I shoul...
started by Gruber Jan 30, 2023
9 replies
1,651 views
It is very strange Password and email are correct It takes me to the two-factor authentication screen. But the two-step...
started by Recoverybros Feb 01, 2023
3 replies
2,566 views
I'm finding this really strange. I've been working on a Twine game and am preparing to release the final version. Howeve...
started by K Paulo Jan 31, 2023
3 replies
368 views
My payouts have been delayed and when I went to see why, I discovered that my tax status has suddenly changed to invalid...
started by Alicia Furness Jan 28, 2023
6 replies
779 views
So I'm making a game asset and I want to know how I can properly and legally put a license on this. The asset have a bas...
started by Dagnabbit_px Jan 30, 2023
7 replies
4,289 views