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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,984 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
965 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 53 days ago
1,372 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,246 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,508 views
I recently bought the following pack from Potion Audio. Now it seams that the account name has changed to Audios 19. The...
started by The Game Smith Jan 30, 2023
1 reply
422 views
FeedbackFont problem
In theme editing screen, I am trying to choose a font but I can't see how the font will look only by their name on this...
started by Alperen Uzun Jan 30, 2023
1 reply
256 views
I read through the list of common issues with indexing that the moderator kindly sent to me but I still am not sure what...
started by ZPJ Interactive Jan 28, 2023
6 replies
512 views
The edge of the screen for my game is cut off when I'm not using full screen. I have tried manually setting the resoluti...
started by Marbiox Jan 29, 2023
193 views
No replies yet
but it has not been published. I suspect this is a simple mistake. https://squirewaldo.itch.io/the-guardians-of-bendor
started by SquireWaldo Jan 29, 2023
6 replies
300 views
Hello! I found this post ( https://itch.io/t/2006911/paid-web-build ) about a year old on this very topic, and it seems...
started by skeyne Jan 29, 2023
153 views
No replies yet
Hi folks. I'm on 2019 MacBook Pro. When I load a Game "Bitfins" I get a loading screen then sound no picture. I have rea...
started by JRocket2 Dec 23, 2022
2 replies
355 views
So my game (Drug Dealin Sim 2024) is a basic buy stock click to move than sell stock at a higher price type of game and...
started by b._.render Jan 26, 2023
10 replies
979 views
People view my game page but they dont download the game how do i get people intrested?
started by thesonicfan12 Jan 28, 2023
4 replies
273 views
I downloaded a game that supports mac os, but for some reason it wont open 'This application cannot run." I am super con...
started by HonestlyBored Dec 17, 2022
2 replies
484 views
hello, i've tried searching for this topic but didn't find one for the ONLINE gaming version in retrofab. the default mo...
started by vibes1234 Jan 15, 2023
4 replies
286 views
I have no trouble downloading games but when I try launching them nothing happens. No errors or anything but when I chec...
started by WetCheese1 Jan 28, 2023
3 replies
238 views
Would it be possible to upload a game made with JS & Canvas API?
started by RGB Logic Jan 26, 2023
3 replies
273 views
I set up a good-looking game page, but No one has even seen it how do i make my games page easier to be seen?
started by thesonicfan12 Jan 27, 2023
2 replies
294 views
The 5-star system is not recommended for all cases. It has been discussed and covered in many UX and media websites and...
started by Deep Light Games Jan 25, 2023
3 replies
307 views
Hi, This asset, https://kimbulworks.itch.io/worker-mole (the second of six paid assets that I’ve already published on...
started by Kimbulworks Jan 25, 2023
8 replies
551 views
I like the recent addition of blog posts, but I'm having a hard time discovering them. Is there a way to see a global fe...
started by Farfama Jan 26, 2023
1 reply
690 views
My game runs on the browser, an WebGL export, and uses some functionalities that are server dependent and will not work...
started by edassis Jan 22, 2023
1 reply
300 views
Hello, so i wanted to change my username from "Kwsuga" to "Kasuga" because i think it will be more simple that way but t...
started by Kasuga𓅂 Jan 22, 2023
4 replies
556 views
is Itch.io a good place to sell 3d models? or it is a better place for 2d assets?
started by Orizho Jan 25, 2023
185 views
No replies yet