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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
533 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,056 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
Everytime I download and unzip Spiral Clicker, there is NO .exe file for me to play the game. Am I doing something wrong...
started by Drago451 Aug 26, 2022
3 replies
1,061 views
Hi everyone, I would like to keep my app portable and I don't want to use AppData or other folders like this. This app c...
started by RetroBat Team Aug 27, 2022
2 replies
317 views
so i wanted to update my game and it said Your email is not verified Verify your email address to ensure your account is...
started by boxman113 Aug 26, 2022
3 replies
1,392 views
I originally developed my game Heroes of Eldemor for Steam and set up the online subsystem as such.. It uses listen serv...
started by ConkreteFace Aug 25, 2022
202 views
No replies yet
hello ive seen ppl use gif as profile icon i tried making a gif but it does not play when i upload it as to my profile i...
started by coa Aug 25, 2022
1 reply
555 views
I have a html file called index.html, and a folder called Images. They're zipped and uploaded, but the images don't disp...
started by sadpress Aug 15, 2022
5 replies
1,939 views
I've downloaded a few games from Itch, and none of them had an installer for the game. I'm about to upload my own game d...
started by Opticon Aug 25, 2022
2 replies
251 views
So, I want to make a beta version of the game playable only from some beta testers that are not the creator of the game...
started by serci98 Aug 22, 2022
3 replies
245 views
For about 2 days now I haven't been able to claim something on itch.io due to a failed connection to my Patreon account...
started by CrisR82 Aug 20, 2022
1 reply
3,429 views
can I? I dont know because i havent received any earnings yet
started by coa Aug 23, 2022
2 replies
190 views
Earlier today I had someone without an account visit my itch.io profile. My profile has a mix of safe and NSFW games. Th...
started by cj Aug 21, 2022
4 replies
628 views
I want to compare the views of my devlogs to other devlogs to see just how good I am doing compared to others. The probl...
started by FamiliarPerson Aug 22, 2022
1 reply
271 views
For example, i played on one computer with my account, and then i want to play on another computer with my account, will...
started by Random_bruh Aug 22, 2022
2 replies
1,461 views
How do I get all of the available games on the itch using the API? I'm trying to make a portfolio that updates itself. A...
started by Someone Ordered A Transfem Aug 05, 2022
3 replies
474 views
Im new on itch io and i dont want to post something where it doesnt fit (i didnt immediatly post in "recommend a game"...
started by Random_bruh Aug 21, 2022
3 replies
273 views
Hello, I have Payments turned on and all of the ones made have been set for 100% to be donated to itch.io. My Payout amo...
started by bbbbbr Aug 11, 2022
7 replies
1,072 views
Howdy, We Published our Ukraine DRPG Summer Jam on August 9th. It's now August 18th and it's not yet visible on the jam...
started by Chuhaister Aug 18, 2022
177 views
No replies yet
Hi, is there a way to remove a game I bought? Maybe it's not good & I don't want to see it anymore in my library. Thanks...
started by MrValis Aug 18, 2022
205 views
No replies yet
Here is my game page: https://aldev.itch.io/cyberdunk I think I have put a lot of effort into my game’s page, but its...
started by ALDEV Aug 17, 2022
1 reply
314 views
Or are only the creator's followers notified via email? Please let me know. Thank you very much!
started by ilyilaice Aug 12, 2022
1 reply
314 views