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Payments with 100% donated to itch.io and Negative Payout total

A topic by bbbbbr created Aug 11, 2022 Views: 903 Replies: 7

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Hello,

I have Payments turned on and all of the ones made have been set for 100% to be donated to itch.io.

My Payout amount is negative. Each time there is a new Payment, I believe the Payout amount goes further negative. It seems kind of strange.

Is this the intended behavior, and can you verify this is what's happening?

Not a big deal for me since I don't plan to collect payouts for myself. But if someone was considering whether to use the 100% to itch.io setting, it might give them pause if it would start subtracting money from their possible future Payouts.

Can share Payment and Payout amounts if it's helpful.

Thanks!

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No Time To PlayModerator2 years ago

Sounds like a bug, please contact support.

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bbbbbr2 years ago

I sent in a support request about a week ago but haven't heard anything back. I bumped it a few days ago but still no reply. Maybe they're just backlogged- seems slower than their usual turnaround though.

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No Time To PlayModerator2 years ago

I've let an admin know.

Thank you!

OK, thanks!

Evolutionary Games2 years ago

It's not actually a bug - it's the way the system is setup. Itch.io takes their cut off the top, and then deducts all the expenses thereafter. So in your case they are taking 100% and leaving you with the expenses - like PayPal or credit card fees. You should probably reduce the itch.io share to reach a break-even point.

Alternatively itch.io should consider taking their cut after deductions, not before deductions - which will also solve this problem.

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bbbbbr2 years ago (1 edit)

Thanks - That would certainly explain the behavior.

Yeah, if they changed it to take the cut after fees and taxes were deducted that would be a reasonable solution. It seems more in line with the spirit of the give 100% idea, versus "owing" itch more and more each time revenue is shared with them.

While it may be by design, the current approach does seem "bug-like" in that it could create very small accounting nuisances over time. If they can take 100% of the funds before taxes/fees are paid, and yet they are also still paying those taxes/fees then they're just going to accrue something like "accounts receivable" that will never get paid (at least I'm not inclined to pay additional fees in order to compensate for that).

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