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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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994 views
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888 views
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5 replies
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1 reply
160 views
I was a participant in ScoreSpace #17 , which just released its results. I know that games receive a score penalty if th...
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477 views
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1 reply
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520 views
Hi I am playing visual novel games and am on mobile android a Samsung galaxy s7 and when I get to a portion of any game...
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554 views
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2 replies
256 views
My unity WebGL builds don't work well when using itch.io on mobile devices. They have layout issues and performance is l...
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I want to support artist and gamemaker on itch.io, but I can't donate because I'm a student and I have no income. I woul...
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287 views
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Hello I have been trying to download from Itch.io only to find I get nothing once the pop up comes saying download shoul...
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All my games got removed from the jams I joined and I am not able to join any jams any further.
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283 views
I have created a jam but it is not listed. Have I done a mistake? RPG Jam - itch.io
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238 views
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5 replies
1,245 views
add a new sorting method - "recently updated", allowing you to immediately view the latest updates (without the need for...
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206 views
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