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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,634 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 77 days ago Last page
144 replies
12,237 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
711 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,293 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,127 views
Hi! I want to make an itch.io game but I don't know how.
started by Mocha_Katts Dec 15, 2020
3 replies
2,188 views
This is my project: https://swiftline-studios.itch.io/heavy-duty I am unable to submit my game to the game jam due to an...
started by Swiftline Studios Dec 12, 2020
6 replies
716 views
Hello When i was filling the tax interview, I clicked close because I wanted to do it later (I didnt fill the last oblig...
started by celtyDev Dec 07, 2020
5 replies
307 views
Hey there, hoping a staff member can confirm a question for me. Has the API changed regarding verifying game purchases?...
started by Harley Torrisi Dec 16, 2020
321 views
No replies yet
I used the emebed iframe tag from the distribute section of dashboard for a unity webgl project I have on itch the quest...
started by wanda1970 Dec 16, 2020
139 views
No replies yet
My game “There is Nothing Here” won’t show up anywhere, even though it’s public, and the settings make it visibl...
started by TBit Coding Dec 16, 2020
2 replies
426 views
i have a game in unity playing on windows. do i make another project if also make it for webgl? 2 separate products? is...
started by EduFunApps Dec 15, 2020
1 reply
559 views
QuestionGame Remake
I was wondering if it was allowed to post game remake? I made a ghostbusters c64 style remake.
started by PixelItchio Dec 15, 2020
3 replies
241 views
Hey, So it was in the BLM bundle, I was going to buy it but somehow managed to forget about it, it was already ended whe...
started by Tathendal Dec 14, 2020
2 replies
377 views
I really liked that on the itch.io website, you can enable alternate download mode, since itch.io's CDN is blocked in my...
started by Bohaska Dec 15, 2020
668 views
No replies yet
i got following message when loading my unity webgl page There was a problem loading your project: Zip contains file tha...
started by wanda1970 Dec 15, 2020
2 replies
9,286 views
Hey Guys I've been working on a game recently, and I've really be set on using the font: Langar . Itch at the moment doe...
started by Ommageden Dec 12, 2020
3 replies
427 views
Hi, I have a bunch of followers. I just released a new game. Is there anyway to message them my new game is out? Do they...
started by Bcubedlabs Dec 13, 2020
2 replies
292 views
getting "There was a problem saving your project Please correct the errors and try again Short Description — expected...
started by shreyispro Dec 13, 2020
1 reply
1,095 views
We just set up a bundle with 69 games in it and we’re waiting on approval from all the participating creators. On the...
started by Dig a Thousand Holes Publishing Dec 11, 2020
2 replies
210 views
Hi. A friend of mine bought me Lancer's core rulebook without asking me about it beforehand, and I'd rather have it refu...
started by Natharagon Dec 14, 2020
1 reply
242 views
I just got a bundle of over 700 games, and decided to make an account for them. I've made an account, and it says the ga...
started by pandgfodder@yahoo.com Jun 06, 2020 Last page
82 replies
34,476 views
Please add support for stretching background images to fit the viewing window.
started by Cheeky Lions Dec 12, 2020
231 views
No replies yet
you know the two things that come up when you download a game right? They say Install and under it says "To location." T...
started by yuhoh Dec 12, 2020
2 replies
251 views
I can't download any of the games that I bought as it comes up with "Failed - Forbidden". I've read to check my anti-vir...
started by VanillaCakePeople Dec 12, 2020
292 views
No replies yet