Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,752
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,752 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
378 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
823 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,996 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
Yeah... when I set the price I must have thought that by setting it to 80%, that was the FINAL price, not the amount to...
started by HH Richards Nov 27, 2020
2 replies
275 views
pleaseeee help i cant upload my game use butler API content deadline exceeded i tried this for 4 times did not work i ma...
started by SunDevs Nov 27, 2020
1 reply
298 views
is there a way i can disabled my account from 1GB max size im making games with Unreal engine 4 so the game size its goi...
started by SunDevs Nov 25, 2020
13 replies
563 views
Hi Itch.io - Team, Whats the reasoning behind showing ads on our download pages? If you need money I'm sure many creator...
started by vnznz Nov 22, 2020
19 replies
4,212 views
I recently downloaded a game from this site and I received an access violation error when trying to run it. This is not...
started by smartguest Nov 26, 2020
1 reply
401 views
please help i got error context deadline exceeded i tried using butler please help Thank you :)
started by SunDevs Nov 26, 2020
210 views
No replies yet
Hi, While playing a web game, itchio kept giving me the 'run game' button rather than the 'restore game' button when swi...
started by PapitoMyKing Nov 20, 2020
2 replies
775 views
Hi! I'm a developer from the country of Chile, and I'm a little bit confused with all this taxy taxes thing and I don't...
started by TioKirb Nov 24, 2020
1 reply
247 views
I posted many months ago that the Edge mobile browser blocks widgets from itch.io - I also reported it to Microsoft. Thi...
started by Evolutionary Games Nov 25, 2020
219 views
No replies yet
please enable my css editor i already email to itch.io for css request
started by GameDevPurvesh Nov 09, 2020
6 replies
463 views
My itch.io page recently got attacked by a bunch of organized trollers who bursted in and left a lot of negative comment...
started by NoMeme Nov 24, 2020
9 replies
605 views
I'm going to make my game free, but some of the content in my game is going to be moved to DLCs. The issue is that peopl...
started by SPECIAL MAGIC GAMES LLC Nov 11, 2020
2 replies
353 views
Hello, Currently Firefox requires two additional headers being served when loading webassembly code: Cross-Origin-Opener...
started by eri0o Oct 23, 2020
17 replies
3,473 views
Please help me i got a problem i tried to upload my game to dropbox to itch.io but it did not work and i tried butler an...
started by SunDevs Nov 24, 2020
2 replies
686 views
On October 29th I requested payment from my balance. Thirteen days passed and it was simply cancelled without any notice...
started by Dr. MAD Nov 23, 2020
1 reply
301 views
So, Itch.io wasn't accepting my card because my postal code had changed (had to re-enter the card just to change the pos...
started by Solo RPG Voyager Nov 24, 2020
3 replies
628 views
Hi, I was trying to add Google Analytics to my itch.io page with no success. I generated a tracking id but Google is pro...
started by misterakuma Nov 24, 2020
2 replies
2,494 views
Hi all, this question probably got asked already, but i can't find it anywhere so here it goes. Is there a way to import...
started by xlaxlox Nov 24, 2020
1 reply
245 views
Apologies if this question has been asked before, but my Google-fu is coming up short, and I've already checked the docs...
started by RynGM Nov 23, 2020
3 replies
248 views
Hello, I recently tried to buy an asset and the PayPal payment had several errors. I found out it had charged my account...
started by DB1024 Nov 18, 2020
3 replies
349 views