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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,133 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,133 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 91 days ago
1,737 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,087 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,729 views
Hello, I recently tried to buy an asset and the PayPal payment had several errors. I found out it had charged my account...
started by DB1024 Nov 18, 2020
3 replies
369 views
Hi, our GameJam is finished, I saved the results (manually rankings) but nothing appear :( https://itch.io/jam/volcano-g...
started by gamayun974 Nov 23, 2020
207 views
No replies yet
YES "I read the docs and I still have a question" Am sick , you won, i don't even care about the stupid 30% tax even if...
started by <a/☕> Nov 23, 2020
201 views
No replies yet
I read the docs and i still have a question. Hi, we are 2 friends who want to get paid for our games. Can i use either m...
started by <a/☕> Nov 23, 2020
1 reply
249 views
Hi :) I released my game for Linux, but for some reason the Itch desktop app selects the windows file as default. Why is...
started by Laminated Lizard Nov 22, 2020
4 replies
315 views
Hi all! I want to buy my bro a bundle for xmas. If I buy it today is the purchase going to send him the 'here's your gam...
started by Cara_Kaboom Nov 22, 2020
164 views
No replies yet
Is there a tag for games which are intended for younger audiences? A “for kids” tag, or a “for teens”? I would l...
started by Comrade OO Nov 21, 2020
2 replies
313 views
my itch app keep saying it needs an update and when i update it it says again it needs an update i keep updating it but...
started by gamedude1990 Nov 15, 2020
2 replies
431 views
Hi, I was hoping for feedback but the first instruction in Get Feedback is "Itch.io projects only". This post suggests i...
started by Happy Penny Games Nov 21, 2020
209 views
No replies yet
Hey guys, does anybody know if your game can be at two bundles at the same time?
started by roguetaver Nov 18, 2020
2 replies
267 views
just saw the game "the old man + extra chapter" while looking through the bundle for racial justice and equality, but cl...
started by JennyRose Nov 20, 2020
1 reply
416 views
I've been keeping an eye on the analytics for one of my projects that is currently performing quite well. Since this is...
started by pixelgrapher Nov 15, 2020
8 replies
3,719 views
hey in our age we got a lot of early access things, alphas, betas.... when you hovering mouse in game list - there in co...
started by amessiah Nov 20, 2020
2 replies
235 views
Hi, It seems that the taxform is broken. It shows a scattered page and the continue and exit button is not working. I us...
started by Andrevv Nov 20, 2020
211 views
No replies yet
folks, sorry to ask such a basic question and believe me I did a search and looked at the FAQs. Could some please tell m...
started by hermitical Oct 06, 2020
4 replies
394 views
Hey everyone! New at creating jams so forgive me if this is normal. I created a jam about 3 days ago and it is not showi...
started by badthingshappeninphilly Nov 19, 2020
3 replies
346 views
The grey to the left and top of the black border is not supposed to be in the game, and isn't there when I run the game...
started by Levgre Nov 17, 2020
266 views
No replies yet
I have constantly tried to install the Quest Arena apk, but it constantly stops and says it is forbidden. I have also tr...
started by Clownfishking21 Nov 08, 2020
3 replies
645 views
Hello, I am making a very simple 2d game. In that game I want to put Unity IAP. But I checked Unity support platforms it...
started by Power Games Nov 17, 2020
368 views
No replies yet
Hi all! We were thinking of selling stickers of a popular character from our game on storenvy.com, and were just wonderi...
started by I Choose Paradise Nov 16, 2020
1 reply
453 views