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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,786 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
693 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,232 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
I've found an old topic about this, but it's already archived. I published(turned public) my game on last Friday. I'm no...
started by Paulo Aug 25, 2020
5 replies
357 views
I offer the full version of my game for $1, but want to update it to a new version. I can't see a way of doing this with...
started by HH Richards Aug 28, 2020
3 replies
2,938 views
Just what the title says. I want users to be able to choose whether they want to buy steam key or download the game from...
started by GenezisO Aug 27, 2020
8 replies
954 views
Is the max file size for Itch.io the size of the zip or the size of my project folder? Because my zip is less than 250MB...
started by blabberbytes Aug 28, 2020
1 reply
472 views
hello i just uploaded my second game called standby its a different game a horror game because there is also a game name...
started by Rushiplays Aug 27, 2020
3 replies
546 views
Is this normal? What is the typical and maximum wait period for indexing?
started by X-Tatic Games Aug 27, 2020
1 reply
238 views
Hello folks, Last week i released a game ( https://hayo.itch.io/fishheadblueprint ). I built the project page about 2 ye...
started by Hayo Aug 26, 2020
4 replies
466 views
Every time I try to download any game though the app, I get this error. When I download and run things with my browser i...
started by minouna Aug 27, 2020
710 views
No replies yet
So I uploaded a game and I'm planning to make an android version of it how do I upload it while still letting others to...
started by CLYDE THE DOGE Aug 26, 2020
3 replies
2,155 views
Hey, so I am asking this question because I'm kinda curious about this. Before I updated my game, my download count was...
started by IKDev Aug 25, 2020
278 views
No replies yet
Hello, I understand that this is another one of the hundreds of other questions about indexing games on this site. But I...
started by Lance Lot Aug 24, 2020
1 reply
239 views
I was wondering if there was a way to implement discount codes so if the creator wants to give a code to people so they...
started by SwipeWire Aug 25, 2020
1 reply
376 views
hello, i have a question, many of the game jams says that you have to create your game between the jam period, but what...
started by Salamanca Aug 24, 2020
1 reply
178 views
I accidentally deleted someone's comment on one of my games! It was a compliment! Is there a way I can revive the post?
started by geojax Aug 24, 2020
1 reply
820 views
hello So I have been making a few games and every one of them are browser games and downloadable and also that whenever...
started by AgentXMan Aug 24, 2020
1 reply
253 views
Can any body tell me what I can do to fix it?
started by TechTerraGames Aug 14, 2020
6 replies
15,679 views
I am new to game development (although yes, I was aspiring to make games since I was a kid) and luckily I have quite com...
started by Pranav Kulshreshtha Aug 24, 2020
4 replies
346 views
So i recently got internet at my apartment with centurylink and ever sense I've been getting "SSL_ERROR_BAD_CERT_DOMAIN"...
started by Erroneus Aug 22, 2020
1 reply
285 views
Hi! We are super new to all of this. We purchased a game here and it didn’t have a way to download directly. A link wa...
started by teamday405 Aug 23, 2020
2 replies
267 views
Allowing visitors to be able to sort games from oldest to newest would help people discover more games. :) And being abl...
started by Overlooked Option Visual Novels Aug 23, 2020
534 views
No replies yet