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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,818 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
874 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,407 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,304 views
I've been trying to download some of the games I got in the Bundle for Racial Justice and Equality and have been having...
started by Taru Jun 24, 2020
968 views
No replies yet
Hi, I didn't want to be too impatient but I see games published today or yesterday appear on the site while mine which i...
started by El-Jo66 Jun 21, 2020
4 replies
531 views
Hi there! Sorry, this is probably an overanswered question, but it's still not very clear to me if I release a game, the...
started by Danakos Jun 22, 2020
5 replies
876 views
Anyone have a quick way to add all the games from a bundle to a library? I just purchased 745 games and I don't feel lik...
started by Cloberella Jun 06, 2020
3 replies
11,148 views
I bought a product on itch.io only to find out the developer is no longer publishing updates for it on itch so requested...
started by kdw11 Jun 22, 2020
1 reply
220 views
I have heard of quite a lot of people not being able to download games because they can't pay. It keeps rejecting me eve...
started by potoo Jun 16, 2020
2 replies
381 views
I’ve bought the BLM bundle (oh my, it’s like ten christmasses. Deep joy.) But I’m noticing a problem with quite a...
started by andy-twosticks Jun 19, 2020
6 replies
535 views
Hello! I've been playing a game, and I recently went to check what was my progress (in terms of time spent playing the g...
started by fpalha Jun 22, 2020
499 views
No replies yet
QuestionLaunch
I have made a gmae, uploaded it as well as its data, and it says that its downloaded, but when I click launch, nothing h...
started by Lettuce Studios Jun 21, 2020
2 replies
206 views
How can I be sure there will be no repercussions from using bought or free assets in my commercially sold game? Im start...
started by Gehga Jun 21, 2020
1 reply
301 views
Hi! I sell physical items through itch and the past few weeks I've had a handful of returns because the second address l...
started by timhutchings Jun 21, 2020
233 views
No replies yet
When I download the app and try to run it, Windows Defender tells me that it prevented the installer from opening becaus...
started by PorQpine215 Jun 20, 2020
1 reply
310 views
4 days ago I bought the bundle without an account created, I opened the email link only once and everything was ok, but...
started by Skelly Jun 10, 2020
11 replies
1,054 views
I have some problems accessing the Bundle for Racial Justice and Equality which I've purchased under an email. It was wo...
started by valerevera Jun 21, 2020
197 views
No replies yet
i created this game jam almost 2 weeks ago and it still has not appeared on the calender or on any of the lists. i knew...
started by mowgli5394 Jun 20, 2020
2 replies
244 views
I'm sorry. I really need help for fixing my game's cover image and screenshoots. I've tried to remove and reupload the s...
started by furyrust Jun 20, 2020
11 replies
1,255 views
I bought the latest bundle for racial justice and equality and I ended up adding about 20 entries to my library (a handf...
started by killy9999 Jun 10, 2020
1 reply
1,590 views
Hey there, my screenshots are all broken and I cant seem to edit the thumbnail, it loads indefinitely https://renoki.itc...
started by Renoki Jun 19, 2020
17 replies
2,876 views
My profile images won't load, it seems my account got stolen, any help
started by WowsiePerson Jun 20, 2020
2 replies
416 views
I was looking up past game jams and the images are not showing up. It was working last time I visited the same ones.
started by mattcattaco Jun 19, 2020
3 replies
417 views