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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
897 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
862 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,418 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,309 views
So I had donated to get the racial injustice bundle with over the 1,700 games but in my library I only have A night in t...
started by galactic812 Jun 25, 2020
3 replies
385 views
I have bought bundle for racial justice as a gift. I was not registered on itch.io before I was buying, I just gave my m...
started by Dare Jun 25, 2020
2 replies
321 views
I tried installing the app at first but it failed. Couldn't help but downloading games on website manually. Last week, I...
started by sandpool Jun 25, 2020
1 reply
2,499 views
After starting the message, it sais that "CoIncrementMTAUsage" wasnt found in the "ole32.dll" Any ideas how to fix this?...
started by Boo2k Jun 17, 2020
8 replies
698 views
So I am creating a list of games from the recent racial justice bundle with impressions, ratings and rank them in an itc...
started by Toma Jun 22, 2020
6 replies
1,038 views
So I sent an email over a week ago to support asking about my edit theme button not working. I suspect that it's my css...
started by FlamingSparrow Jun 23, 2020
9 replies
1,478 views
Hello I want to upload my game and my game size is larger than 1GB limit.I have already sent two mails to the support bu...
started by Harnek Singh Jun 20, 2020
20 replies
2,803 views
Hi, im trying to load a livestream video trough HLS but it doesnt work. Could be related with CORS setup? anyone has exp...
started by Futura.Space Jun 24, 2020
2 replies
245 views
Hi there, we have made a ambitious project in Unreal engine 4 for school, but we don't have enough capacity. I have send...
started by Manou Jun 23, 2020
5 replies
435 views
I am a physical game designer. In the past, when I upload a game and get a decent number of views, it would show up on N...
started by W.H. Arthur Jun 24, 2020
2 replies
260 views
Please make an option to get to the footer of the site. Now AJAX keeps adding new games so the bottom of the page can't...
started by computerspace Jun 24, 2020
1 reply
398 views
We can't find our game even while searching for specifically for it's name which is Red Frontier 2. We've made it public...
started by Wolderado Jun 18, 2020
20 replies
1,967 views
that you read the docs and you still have a question, otherwise we'll close your topic. i buy from this link: https://st...
started by lintiii Jun 23, 2020
9 replies
743 views
Hey, i want to change username, but I can't change for over a week when I can change again? https://imgur.com/a/LVrqVBe
started by EleventhSegment Jun 24, 2020
1 reply
1,284 views
Hello, I would like to receive an email notification when someone runs my game. It's possible? how?. My game is a 1 vs...
started by PabloDev Jun 24, 2020
1 reply
343 views
Hi, I downloaded install-itch-darwin-amd64.zip and extracted with no issues, however when I attempt to install from 'Ins...
started by xavoh Jun 19, 2020
3 replies
823 views
I want to buy games, but I don't like the whole Steam thing. Now you can only filter to "include" Steam keys. Make anoth...
started by computerspace Jun 24, 2020
231 views
No replies yet
I want to create a free rhythm game using a Youtube video player integrated into my game, Basically you would paste the...
started by Linekan Jun 22, 2020
4 replies
1,595 views
I'm trying contact support to solve my payouts , but it's been 2 months, I still haven't received your answer. I have th...
started by HD Production May 15, 2020
5 replies
484 views
I tried to upoad some but they ended up as blank images. I also tried a Html code after uploading elsewhere with no luck...
started by Xanda Jun 24, 2020
192 views
No replies yet